Customer Service Consultant

2 months ago


Melbourne, Australia Tenacity CX Full time

Job description

Job description
 
Tenacity CX are Australia's leading supplier of recruitment solutions to the Customer Experience and Contact Centre Industry. We are proud partners of a Global Financial Administration company, who are looking for multiple customer service superstars to join their team based in a contact centre environment.  

Role duties Include:

  • Handling calls from customers and assisting with financial services enquiries
  • Identifying customer needs and providing tailored solutions to ensure you deliver an exceptional customer service experience
  • Working in a structured, fast paced, supportive, team environment
  • Following guidelines and procedures to meet compliance requirements 

 
Skills & attributes required:

  • Demonstrated customer service experience working in a contact centre environment essential
  • Excellent communication skills
  • A quick learner with a positive 'can-do' attitude is a must
  • A strong customer service focus
  • Ability to follow processes and work towards KPI's  
  • Ability to work well in a team environment 

 
What's in it for you?

  • Stunning, newly renovated offices based in Abbotsford, close to public transport
  • Work for global financial administration company who are customer centric and truly value their people
  • Excellent hourly pay rate of $32.73 per hour plus super
  • Supportive, genuine and nurturing culture
  • Multiple Temp positions available – working holiday visas welcome to apply

 
Please note: All successful candidates will be subject to a police check.

Do not miss this opportunity – apply with your resume in Word format - we are interviewing immediately. Apply for this job



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