Customer Services Manager

2 weeks ago


Melbourne, Australia Sherry Consultant Services Pty Ltd Full time

We are a fast-growing professional accounting firm with our head office located in the world’s most liveable city - Melbourne.

**You will be required to;**
- Streamline our service and compliant related processes
- Review and develop policies, programs and procedures related to customer service
- Deliver training & communication with customer service staff
- Recruit, manage, motivate, mentor and develop customer service staff while nurturing an environment where they can excel through encouragement and empowerment
- Coordinate and handle the acceptance and supervision of relevant complaints and after-sales services
- Take ownership of customers issues, customize customer satisfaction plans, and follow through to a resolution
- Generate management and regulator reports for complaint trends and service movement
- Improve customer service experiences, create engaged customers
- Maintain close customer relationships and develop new business opportunities
- Assist the customer service-related initiatives, projects and campaigns, like customer surveys and mystery shopper’s

Please provide Resume and Qualifications if you are interested. Only shortlisted applicants will be contacted.

**Lodged 25th Jan 2024 - Closes 22nd Feb 2024**

**Salary**: $72,000.00 - $75,000.00 per year

Schedule:

- 8 hour shift

**Education**:

- Diploma (required)

**Experience**:

- Customer Service Manager: 5 years (required)

Ability to Commute:

- Melbourne, VIC (required)

Work Location: In person



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