Customer Service Consultant

4 weeks ago


South Melbourne, Australia Capital Guardians Full time

**Capital Guardians Customer Service Consultant**

**Location: South Melbourne**

Join a leading financial platform company in South Melbourne, providing NDIS plan management services and processing NDIS and Aged Care payments. Capital Guardians is growing rapidly and seeking an additional Customer Service Consultant to support customers across NDIS, Home Care, and Residential Facilities.

**About the role**:
**You will work primarily from our South Melbourne office, from 9:00 am to 5:00 pm.**

**Requirements**:

- Strive towards First Contact Resolution (FCR) and provide solutions to customer inquiries
- Follow up on any issues that arise during calls with customers
- Support business branches with admin tasks and data entry
- Report to management on any client/system issues

Qualifications/ skills:

- Minimum of 2 years in a phone-based customer support role or call centre role
- High emotional intelligence and empathy for our customers
- Excellent verbal and written communication skills
- Desire to be involved in a rapidly growing small business
- Financial acumen is preferred but not required

**What’s in it for you?**

At Capital Guardians, we encourage our team members to discover new ways of achieving specific goals. We offer:

- Genuine career opportunities in a growing company
- Awesome modern office space in South Melbourne
- The ability to work in a flexible environment with a team dedicated to making our client's lives easier

**To Apply**

Please attach your cover letter and CV, including a summary of any related experience in customer service, call centre, and administrative support. We also welcome applicants with experience in handling complaints and problem-solving. We look forward to hearing from you

**Salary**: $65,000.00 - $75,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- South Melbourne, VIC: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (required)
- Customer service: 1 year (required)

Work Authorisation:

- Australia (required)

Application Deadline: 09/03/2023



  • Melbourne, Australia Sherry Consultant Services Full time

    **You will be required to;** - Streamline our service and compliant related processes - Review and develop policies, programs and procedures related to customer service - Deliver training & communication with customer service staff - Recruit, manage, motivate, mentor and develop customer service staff while nurturing an environment where they can excel...


  • Melbourne, Australia Sherry Consultant Services Pty Ltd Full time

    We are a fast-growing professional accounting firm with our head office located in the world’s most liveable city - Melbourne. **You will be required to;** - Streamline our service and compliant related processes - Review and develop policies, programs and procedures related to customer service - Deliver training & communication with customer service...


  • South Melbourne, Australia SMAART Recruitment Full time

    Full-time permanent in-office position | South Melbourne location - $65-$70k + super & bonus incentive | April start date - Great company culture & exceptional tenure within the business If you are someone who is passionate about not just your own health and wellbeing but that of others around you, then this is the perfect role and company for you! If...


  • Melbourne, Australia Conquest Personnel Pty Ltd Full time

    **Kick-start YOUR career!!** A fantastic long-term opportunity to join a **well-known company in the window furnishings industry** in a broad customer service Consultant role! **The Benefits**: - Look to move into a **hybrid style role** once you have established yourself and feel comfortable in the position - **Broad role** - be exposed to many different...


  • Melbourne, Australia people2people Full time

    Convenient Melbourne CBD location - Excellent training and development opportunities - World-class facilities in a unique and exciting field - Inclusive and supportive environment **The Company** **The Role** The Sales and Administration Consultant will be responsible for supporting the sales and operations of the business by providing exceptional...


  • South Penrith, Australia Telstra Full time

    Employment TypePermanentClosing Date21 May 2024 11:59pmJob TitleTelstra Retail: Customer Service & Sales ConsultantJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative...


  • Melbourne, Australia Fuse Recruitment Full time

    Customer Service Consultant - **Location**: - Melbourne - Victoria - **Work Type**: - Contract - **Salary**: - AU$60000 - AU$65000 per annum + Super - **Reference**: - 24289 - **Who will you be working with?** Our client is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit,...


  • Woodville South, Australia Bupa Full time

    **About the Home** Bupa Woodville is a modern care home located on Woodville Road where you’ll be close to the local community with schools, parks, churches and cafes nearby. It consists of 108 beds, with various care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents. **About the Role** As Customer...


  • Melbourne, Australia BOQ Full time

    About the Role Our BOQ Group contact centres have exciting opportunities for motivated and passionate customer service professionals to join a caring, fun and high energy team.  As a Customer Service Consultant with BOQ Group, you will be servicing the needs of our customers across all our banking products at our Melbourne CBD contact centre. The...


  • Melbourne, Australia Australia Post Full time

    **Job no**: 53989077 **Brand**: Australia Post **Categories**: With our customers **Work type**: Fixed Term Full Time **State**: VIC **Location**: Melbourne **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering...


  • Melbourne, Australia Telstra Full time

    Employment Type Casual Closing Date 29 Apr 2023 11:59pm Job Title Casual Customer Service & Sales Consultant ELSTERNWICK Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...


  • Melbourne, Australia Telstra Full time

    Employment Type Casual Closing Date 29 Apr 2023 11:59pm Job Title Casual Customer Service & Sales Consultant MELBOURNE DISCOVERY Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through...


  • Melbourne, Australia Telstra Full time

    Employment Type Casual Closing Date 19 Mar 2023 11:59pm Job Title Casual Customer Service and Sales Consultant THE PINES Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...


  • Melbourne, Australia Telstra Full time

    Employment Type Casual Closing Date 25 Apr 2023 11:59pm Job Title Casual Customer Service and Sales Consultant EASTLAND Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...


  • Melbourne, Australia Telstra Full time

    Employment Type Permanent Closing Date 22 Apr 2024 11:59pm Job Title Telstra Retail: Customer Service & Sales Consultant Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...


  • West Melbourne, Australia HAYS Full time

    Customer Service | Altona location I PT temp contract with view for extension | $33.75 ph + super | ASAP start **Your new company** Hays are proud to continue our partnership with an internationally renowned automotive company. Located in the Western suburbs of Melbourne, they are currently seeking a motivated and positive customer service professional to...


  • Melbourne, Australia Startek Full time

    Start on Wednesday, 31st of May 2023. Confirmation of successful offer on or before 24th of May 2023 - Work from Home FULL-TIME after the 4 week training period!!! - Rotating Roster: Monday to Friday, 7:00am to 7:00pm. No Weekend Work! **About the Work from Home Role** We are currently recruiting multiple Inbound Customer Service Consultant roles to be part...


  • Melbourne, Australia Startek Full time

    Start Date: Monday, 6th of March 2023 - Training in the CBD, then Work From Home (once competency has been reached)! - Rotating Rosters: Monday to Friday, 8:30am to 5:30pm **About the role** As an Inbound Customer Service Consultant, you will be responsible for taking calls from Auto Finance customers for our Banking & Finance client. Consultants will be...


  • University Of Melbourne, Australia Specialty - Operations Support Full time

    **About Us**: Shorty’s Liquor is the corporate destination for beverages and gifting in Australia. It is not just what we do; it’s how we have passionately done it for over 20 years. A corporate beverage, hospitality & gifting business that is authentically customer-centric and trusted by many of Australia’s largest and most respected...


  • Melbourne, Australia Telstra Full time

    Employment Type Permanent Closing Date 11 Nov 2023 11:59pm Job Title Part Time Customer Service & Sales Consultant HASTINGS Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...