Customer Service Consultant
4 weeks ago
**Capital Guardians Customer Service Consultant**
**Location: South Melbourne**
Join a leading financial platform company in South Melbourne, providing NDIS plan management services and processing NDIS and Aged Care payments. Capital Guardians is growing rapidly and seeking an additional Customer Service Consultant to support customers across NDIS, Home Care, and Residential Facilities.
**About the role**:
**You will work primarily from our South Melbourne office, from 9:00 am to 5:00 pm.**
**Requirements**:
- Strive towards First Contact Resolution (FCR) and provide solutions to customer inquiries
- Follow up on any issues that arise during calls with customers
- Support business branches with admin tasks and data entry
- Report to management on any client/system issues
Qualifications/ skills:
- Minimum of 2 years in a phone-based customer support role or call centre role
- High emotional intelligence and empathy for our customers
- Excellent verbal and written communication skills
- Desire to be involved in a rapidly growing small business
- Financial acumen is preferred but not required
**What’s in it for you?**
At Capital Guardians, we encourage our team members to discover new ways of achieving specific goals. We offer:
- Genuine career opportunities in a growing company
- Awesome modern office space in South Melbourne
- The ability to work in a flexible environment with a team dedicated to making our client's lives easier
**To Apply**
Please attach your cover letter and CV, including a summary of any related experience in customer service, call centre, and administrative support. We also welcome applicants with experience in handling complaints and problem-solving. We look forward to hearing from you
**Salary**: $65,000.00 - $75,000.00 per year
Schedule:
- 8 hour shift
Ability to commute/relocate:
- South Melbourne, VIC: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Inbound call centre: 1 year (required)
- Customer service: 1 year (required)
Work Authorisation:
- Australia (required)
Application Deadline: 09/03/2023
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