![HAYS](https://media.trabajo.org/img/noimg.jpg)
Customer Service Consultant
3 weeks ago
Fully Work From Home / Full time / Permanent / Finance industry / $63,809 Packaged
- Your new company
Hays is proud to partner with one of Australia’s leading member-owned health funds in the search for new Customer Solutions Consultants. For over 180 years, this Melbourne-based health fund has been assisting members in achieving real wellbeing, something they measure through more than just physical health. Due to an increase in membership enquiries, they are seeking multiple Customer Solutions Consultants to assist in the onboarding of all new health fund members, whilst also providing excellent service to pre-existing members.
Your new role
Reporting to the Customer Solutions Team Leader, your purpose as a Customer Solutions Consultant is to provide new and existing health fund members with support and guidance in understanding the value of private health cover. With a strong customer service ethos, you will be connecting with the current member base in order to discover and recommend the best health cover for their needs.
Your duties and responsibilities include:
- Onboarding of all new members: Relationship building and retention, customer satisfaction and loyalty
- Actively listening to customers to establish the most suitable level of health cover for them
- Create value for new and existing members by putting them at the heart of you work and delivering exceptional customer service experiences
- Following a script to ensure consistency in delivering a positive experience, and adhering to QA criteria with regards to hold times, average call time and number of calls per day
- Meeting all individual KPIs and performance targets
- Keeping up to date with all policies and procedures to ensure you are giving members and enquirers the most current and accurate health cover information
- Liaising with a range of internal and external stakeholders to continuously improve the quality of service provided
- Act in accordance with all workplace policies and procedures, and to uphold company values
What you'll need to succeed
- Previous and relevant customer service experience in a contact centre environment or similar
- Excellent written and verbal communication skills
- Sound-problem solving ability with ability to handle complaints and objections
- Proven ability to work under pressure and offer time-sensitive solutions
- Basic proficient use of MS Office and the ability to learn new computer systems
- Previous experience in the health insurance or health industry desirable, but not essential
What you'll get in return
- Great training and support
- 100% work from home role - you can be based anywhere in Australia
- Secure, permanent work with a nationally recognised company
- Competitive annual salary and no weekend work
**LHS 297508** #2757543
-
Customer Service Consultant
2 months ago
Melbourne City Centre, Australia Guild Group Full timeJob Number: - 493245 Work type: - Full Time Permanent **Location**: - Melbourne (CBD) Categories: - Customer Service Guild Insurance is Australia’s leading provider of insurance solutions for allied healthcare professionals. For more than 50 years, we’ve been providing exceptional products, services, and unparalleled customer experiences, driven...
-
Customer Service Consultant
2 weeks ago
Melbourne City Centre, Australia HAYS Full timeCustomer Service Consultant | Melbourne CBD | $29.65 ph + super | Temp Contract | ASAP Start This Australian renowned energy provider services over 1.5 million Victorians, in the energy, gas and electricity transmission network. Its Melbourne office is in the CBD located on Flinders Street. **Your new role**: - Interact with customers to solve their...
-
Eoi Customer Service Consultant
2 weeks ago
Melbourne City Centre, Australia HAYS Full timeExpression of interest for customer service positions within the banking sector **Your new company** Multiple Customer Service Consultant positions are now available working for a large, well-known organisation to join their rapidly growing team. You will be required to work full-time hours between 8am to 8pm, Monday to Friday and some Saturdays. The...
-
Customer Service Consultant
2 weeks ago
Melbourne City Centre, Australia Bank Australia Full timePosted: 18/04/2024 Closing Date: 18/05/2024 Job Type: Permanent - Full Time Location: Melbourne CBD Job Category: Banking and Financial Services Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a...
-
Customer Service/pricing Consultant
3 weeks ago
Melbourne City Centre, Australia HAYS Full timeCustomer Service/Pricing Consultant **Your new company** Since its establishment in Italy nearly thirty years ago, this logistic based company has maintained a consistent approach that has become the foundation of their Australia footprint, being a leading provider of transport solutions. This philosophy extends across cutting-edge warehousing facilities...
-
Relief Customer Service Consultant
2 weeks ago
Melbourne City Centre, Australia Bank Australia Full timePosted: 14/05/2024 Closing Date: 16/06/2024 Job Type: Permanent - Full Time Location: Melbourne CBD Job Category: Banking and Financial Services Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a...
-
Relief Customer Service Consultant
5 days ago
Melbourne City Centre, Victoria, Australia Bank Australia Full timePosted: 14/05/2024Closing Date: 16/06/2024Job Type: Permanent - Full TimeLocation: Melbourne CBDJob Category: Banking and Financial ServicesDo you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement...
-
Customer Care Consultants!
3 weeks ago
Melbourne City Centre, Australia DFP Recruitment Services Full time**Job description**: **_Do you want the opportunity providing exceptional customer service working on a special project giving back to the community?_** At Belong, our customers are at the heart of everything we do. Our mission is to create a connected future so that everyone can thrive, and that is where you come in! As a Customer Care Consultant, you use...
-
Customer Care Consultants!
2 weeks ago
Melbourne City Centre, Australia DFP Recruitment Services Full time**Job description**: **_Do you want the opportunity providing exceptional customer service working on a special project giving back to the community?_** At Belong, our customers are at the heart of everything we do. Our mission is to create a connected future so that everyone can thrive, and that is where you come in! As a Customer Care Consultant, you use...
-
Customer Service Consultant
4 weeks ago
Melbourne City Centre, Australia HAYS Full timeEXPRESSION OF INTEREST | Customer Service & Sales Customer Service & Sales Positions Available | Melbourne CBD & Suburbs | Are you a motivated and results driven individual with a passion for sales and customer service? Do you have exceptional communication skills and a passion for creating a positive customer experience? Want to try something new? At...
-
Customer Service Consultant
5 days ago
Melbourne City Centre, Victoria, Australia Probe CX Full timeAt Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
-
Customer Service Consultant
4 weeks ago
Melbourne City Centre, Australia Probe CX Full timeAt Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
-
Customer Service Consultant
5 days ago
Melbourne City Centre, Victoria, Australia Probe CX Full timeAt Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
-
Customer Service Consultant
3 weeks ago
Melbourne City Centre, Australia Probe CX Full timeAt Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
-
Customer Service Consultant
2 weeks ago
Melbourne City Centre, Australia Probe CX Full timeAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better...
-
Customer Service Consultant
5 days ago
Melbourne City Centre, Victoria, Australia Probe CX Full timeAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
-
Customer Service Consultant
5 days ago
Melbourne City Centre, Victoria, Australia Probe CX Full timeAt Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
-
Customer Service Consultant
2 weeks ago
Melbourne City Centre, Australia HAYS Full timeCall Centre - Personal Banking -| Full Time Perm | WFH/Hybrid | $56k-$60k+Super | Melbourne Inner City **Your new company** This position is with a well-established Australian customer-owned Bank, based at their Contact Centre office in Melbourne Inner City. **Your new role** - Start Date: Mid-February 2024 - Work Hours: 38 hours p/w, Monday - Friday, 7.6...
-
Customer Service Consultant
5 days ago
Melbourne City Centre, Victoria, Australia Probe CX Full timeAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
-
Customer and Travel Consultants
2 weeks ago
Melbourne City Centre, Australia HAYS Full timeSeeking an outgoing customer service officer to join a well known travel company Your new company Your new company provides young people with experiences to work & travel abroad, from working holidays in Canada to teaching in Italy and volunteering in Costa Rica and 50 other trips in between, they also help with visas and offer tours, flights and travel...