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Customer Service Consultant

2 months ago

Melbourne, Australia Australia Post Full time

**General information**:

- Name
- Customer Service Consultant
- Ref #
- 12347600
- Date
- Tuesday, June 20, 2023
- City
- Melbourne
- State
- Victoria
- Country
- Australia
- Entity
- Australia Post
- Job Category
- Base Grade
- **Description & Requirements**:
**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

Australians are online shopping like never before, so as our **Inbound Customer Service Consultant**, you’ll play an important role in ensuring our customers have what they want, when they need it. You’ll join a diverse, supportive bunch of customer-focused people who all care about our purpose of connecting people with each other and the world.
- Roles are fixed term, full time 6 months
- The salary for this role commences at $53,751 per annum plus 12% superannuation, increasing to $59,313 per annum plus 12% superannuation after probation
- Hybrid working from home and in our Bourke Street office.

**You’ll be**:

- Answering customers’ calls, using your powers of deduction to track customers’ parcels and solve issues like damaged or missing parcels
- Putting to good use that knack you have for turning a tricky situation into a favourable experience for our customers
- Helping our customers with a range of different enquiries from calculating postage rates to helping book passport appointments

**About you**

You’re a friendly, enthusiastic and reliable personality who loves working in a team environment. You’re solutions-focused and ready to put the customer at the centre of everything you do to help make a difference in the community.

**You’ll also be**
- Pretty unflappable, allowing you to calmly resolve customer queries quickly and accurately
- A true professional - someone who is punctual, reliable and a support for fellow team members
- Tech-savvy enough to work effortlessly across multiple IT platforms and simultaneous tasks

**How we’ll deliver for you**
- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. To find out more about our progress with reconciliation, watch this short video.

See how we’re _delivering together _here.

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