Customer Service Consultant

7 months ago

Melbourne, Australia Bank of Queensland Full time

**About the Role**
As a Customer Service Consultant with BOQ Group, you will be servicing the needs of our customers across all our banking products at our Melbourne CBD contact centre.

The role is phone based and all our calls are inbound enquiries from our BOQ customers. It’s a fun, customer centric environment where there’s heaps of support and focus on career development. Our contact centre is open 8am - 8pm Mondays to Fridays and 9am - 5pm on Saturdays, so you’ll need to be available during those times (we’re closed on Sundays and National Public Holidays).

We are dedicated to providing you with all the training and support you need to become proficient in role, as such no experience in banking is necessary You’ll start off in the classroom for 2 weeks, where you’ll learn everything you need to know to get you started, then you’ll join the team where you’ll be on the phones taking calls in a supportive environment with ongoing training, until you able to take calls across all our products at BOQ, providing the best possible customer service at the same time.

**About you**
Has banking always interested you? Maybe you’ve spent the majority of your career in retail, hospitality or customer service and are looking to transfer the skills you’ve gained into a different industry where you can build a career? You’ve got the customer service skills we’ll provide the training that you need to succeed. In this role the three most valuable skills (aside from customer service and a positive attitude) that we are looking for in successful people are:

- Resilience (every call is different; every customer is different - treat every call like it’s the first call of the day)
- Dedicated and reliable (if your shift starts at 8, be ready to take your first call at 8)
- Exceptional communication skills (you need to be a good listener, articulate and speak in a way that is respectful and professional)

**About Us**
Bank of Queensland Group is a truly unique group of challenger brands providing a genuine alternative to Australian financial services customers and employees - with a multi-brand proposition.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- 5 employee diversity network groups focusing on: First Nations Reconciliation Council, Proudly ME (LGBTQIA+), Multicultural, Gender and Early Career
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ02941

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