Customer Service Consultant

3 weeks ago


Melbourne, Australia Premier Industrial Full time

**Job Details**:
**Succeed with Premier**

We recognise that our people are the key to our success and are offering an opportunity to join a team who pride itself on delivering a quality experience.

**About the company**

Our client is a professional and dynamic Sustainability and Packaging Company. We operate across multiple industry segments including Food Service, Aviation, Health and large events such as Festivals and Sporting events.

**The role**

**Tasks and responsibilities**

You will be reporting to their executive manager with duties including:
**Customer service**
- You will be the first point of contact for customer queries, concerns and complaints in a timely manner
- Review customer orders and work with customer service team to process daily orders and ensure that all orders are processed by cut off times.
- Meet and exceed KPIs
- Build and maintain relationships with key customers with operational contacts within each customer.
- Supervise a team of customer service staff and ensure efficient operations
- identify and support new business opportunities and assist in strategies for achieving sales growth.
- Update CRM with sales leads/opportunities

**Administration**
- Assist Supply Chain to maintain the product samples area by keeping well stocked and tidy.
- Order and maintain office supplies and maintain office
- Other administrative tasks as assigned

**Requirements**:

- 3 to 5 years' experience in a similar role
- Experience using ERP systems and excel
- Excellent communication and organisational skills
- Strong attention to details and the ability to manage multiple tasks
- Strong leadership skills
- Resilient, driven and determined to succeed

The successful applicant will receive a fully maintained company vehicle, tablet, and mobile phone.

**Job details**:

- 16 Feb 2023
- Inner Suburbs Melbourne, Australia
- Part-Time
- Negotiable

**Reference Number** 200006020_5564256137641168640

**Specialism** Administration & Office Support > Administrative Assistants

**Consultant Name** Sinead Regan



  • Melbourne, Australia INDEX Consultant Full time

    **Is your next move with INDEX?** - Are you a modern workplace professional? - Are you willing to dedicate your expertise to projects for our government and enterprise clients? - Are you ready to challenge yourself with complex, multifaceted projects that demand innovative solutions? INDEX Consultants delivers technology solutions to drive business success....


  • Melbourne, Australia Sherry Consultant Services Full time

    **You will be required to;** - Streamline our service and compliant related processes - Review and develop policies, programs and procedures related to customer service - Deliver training & communication with customer service staff - Recruit, manage, motivate, mentor and develop customer service staff while nurturing an environment where they can excel...


  • Melbourne, Australia Sherry Consultant Services Pty Ltd Full time

    We are a fast-growing professional accounting firm with our head office located in the world’s most liveable city - Melbourne. **You will be required to;** - Streamline our service and compliant related processes - Review and develop policies, programs and procedures related to customer service - Deliver training & communication with customer service...


  • Melbourne, Australia Conquest Personnel Pty Ltd Full time

    **Kick-start YOUR career!!** A fantastic long-term opportunity to join a **well-known company in the window furnishings industry** in a broad customer service Consultant role! **The Benefits**: - Look to move into a **hybrid style role** once you have established yourself and feel comfortable in the position - **Broad role** - be exposed to many different...


  • Melbourne, Australia AIA Group Ltd Full time

    Customer Service Consultant BE THE DIFFERENCE Everyone in the AIA customer care team plays a vital role in helping our customers live Healthier, Longer, Better Lives. If you're looking for a fulfilling career where you can make a difference, join our team at AIA and help us protect what matters most to our customers. **The Opportunity**: As a Customer...


  • Melbourne, Victoria, Australia AIA Group Ltd Full time

    Customer Service ConsultantBE THE DIFFERENCEEveryone in the AIA customer care team plays a vital role in helping our customers live Healthier, Longer, Better Lives. If you're looking for a fulfilling career where you can make a difference, join our team at AIA and help us protect what matters most to our customers.The Opportunity:As a Customer Service...


  • Melbourne, Victoria, Australia AIA Group Ltd Full time

    Customer Service Consultant - HealthBE THE DIFFERENCEEveryone in the AIA customer care team plays a vital role in helping our customers live Healthier, Longer, Better Lives. If you're looking for a fulfilling career where you can make a difference, join our team at AIA and help us protect what matters most to our customers.The Opportunity:As a Customer...


  • Melbourne City Centre, Australia HAYS Full time

    Fully Work From Home / Full time / Permanent / Finance industry / $63,809 Packaged - Your new company Hays is proud to partner with one of Australia’s leading member-owned health funds in the search for new Customer Solutions Consultants. For over 180 years, this Melbourne-based health fund has been assisting members in achieving real wellbeing, something...


  • Melbourne, Australia SMAART Recruitment Full time

    Competitive salary of $65k + Super I Monday - Friday hours - No weekends! - Enjoy the flexibility of a hybrid working arrangement - Melbourne CBD office! - Wonderful chance to work for a company who put their staff and members FIRST! Are you an experienced **customer service consultant **looking to work with a **fun** team in a company that makes a...


  • Melbourne, Victoria, Australia Australia Post Full time

    General information: Name Customer Service Consultant Ref # Date Tuesday, June 20, 202 City Melbourne State Victoria Country Australia Entity Australia Post Job Category Base Grade- Description & Requirements:Help us deliver like never beforeAustralia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our...


  • Melbourne, Australia Veritas Recruitment Full time

    South-East Melbourne Locations - Temp to Perm Opportunity - Excellent Hourly Rates **Our Roles** We cater for everything temporary, from same-day job starts, to one-day assignments, to three to six-month contracts and even temp to perm. **Our Clients** They are based across the Southeast Suburbs and operate in manufacturing, automotive, health & medical,...


  • Melbourne, Victoria, Australia The Hassett Group Full time

    5-days in beautiful Port Melbourne office Salary $65k $70k + super. Join a team that collaborates, supports, and celebrates success together.ABOUT OUR CLIENTOur client is a multi-awarding winning Australian food manufacturing business with decades of experience and a household Australian name. As they continue to grow they are on the lookout for a dynamic...


  • Melbourne, Victoria, Australia Hassett Full time

    ABOUT OUR CLIENT: Our client is a multi-awarding winning Australian food manufacturing business with decades of experience and a household Australian name. As they continue to grow they are on the lookout for a dynamic individual to join their Customer Service team. ABOUT THE ROLE: As a Customer Service Consultant you will be at the forefront of our...


  • Melbourne, Victoria, Australia Rentokil Initial Full time

    We have an excellent opportunity for a Call Centre - Customer Service / Customer care Consultant to join our team on a permanent Part - time basis in the Port - Melbourne location.The core responsibilities in this role include: Proactively making outbound calls to our existing customers to promote our products and services Resolving customer queries quickly...


  • Melbourne, Australia Australian Unity Full time

    **Your New Role**: 12 Month Fixed Term Contract - An exciting opportunity exists in our Banking Team within our Retail business for highly motived and results driven Customer Service Consultant which will keep evolving in the ever dynamic banking business to be able to fulfil customer needs. We are looking for a proactive and committed person who is...


  • Melbourne, Australia AIA Full time

    BE THE DIFFERENCE Everyone in the AIA customer care team plays a vital role in helping our customers live Healthier, Longer, Better Lives. If you're looking for a fulfilling career where you can make a difference, join our team at AIA and help us protect what matters most to our customers. The Opportunity: As a Customer Service Consultant at AIA, you'll...


  • Melbourne, Australia CreditorWatch Full time

    Who are we?So you might ask, who’s CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.As a commercial credit...


  • Melbourne, Victoria, Australia Tenacity CX Full time

    Job descriptionAre you looking to get out of Retail and Hospitality? Do you want a rewarding role where you can truly make a difference? Do you have a passion for customer service? Do you want long term career development opportunities? Are you looking to kick start your career in an office environment? Is the above ticking your boxes? Well, if you answered...


  • Melbourne, Australia Fuse Recruitment Full time

    Customer Service Consultant - **Location**: - Melbourne - Victoria - **Work Type**: - Contract - **Salary**: - AU$60000 - AU$65000 per annum + Super - **Reference**: - 24289 - **Who will you be working with?** Our client is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit,...


  • Melbourne, Australia Bank of Queensland Full time

    **About the Role** Our BOQ Group contact centres have exciting opportunities for motivated and passionate customer service professionals to join a caring, fun and high energy team. As a Customer Service Consultant with BOQ Group, you will be servicing the needs of our customers across all our banking products at our Melbourne CBD contact centre. The role...