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Mobile Claims Specialist

2 months ago

Adelaide, Australia Employers Mutual Management Pty Ltd Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Utilize your customer service skills while receiving comprehensive training to support injured workers. In this role, you'll provide high-quality, face-to-face assistance to both workers and employers, facilitating effective workplace coordination for timely and safe return to work. As a Mobile Claims Specialist, you'll play a key role in influencing stakeholders to support recovery and manage workers' compensation effectively.

This will be a full-time, permanent position based in the Adelaide office. We offer a flexible working arrangement post training.

YOUR RESPONSIBILITIES

  • Create and drive RTW plans in conjunction with a variety of stakeholders to ensure RTW outcomes
  • Collaborate with claims specialists, liability specialists & other technical and support experts to manage a portfolio of claims
  • Conduct purposeful community-based visits inclusive of but not limited to worksites or medical clinics on initial triage of a claim and at significant milestones during the life of the claim
  • Provide clear and accurate information about claims, entitlements, and responsibilities, including ensuring both parties understand the diagnosis, prognosis, treatment, and capacity.

ABOUT YOU

  • Excellent communication skills face to face, on the phone and in writing including being able to build rapport with customers from diverse backgrounds and ability to negotiate outcomes
  • Excellent customer service skills including the ability to consider the needs of a customer in a holistic way, and ability to remain impartial to meet the needs of both employer and worker
  • Ability to problem solve and think outside the box to provide personalised and tailored solutions
  • Demonstrate resilience, be flexible and respond quickly to changing situations
  • Ability to work autonomously and be self-motivated
  • Current driver’s license

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role.
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our Rewards Hub program
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success.
• Quarterly Reward and Recognition Awards
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.