Mobile Claims Specialist

1 month ago

Greater Adelaide SA, Australia EML Group Full time

Mobile Claims Specialist

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Adelaide**, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Bring across your customer service skills and in return, you will be fully trained to support a portfolio of injured workers who need your ongoing support. As a Mobile Claims Specialist, you will provide high quality early intervention and specialised service to workers and employers through personalised face-to-face assistance. This role will enable you to facilitate effective workplace co-ordination of a timely and safe return to work, promoting an injured worker's recovery.

This will be a **permanent, full time** position based in the **Adelaide** office with the flexibility to work from home once fully trained.

**YOUR RESPONSIBILITIES**
- Create and drive RTW plans in conjunction with a variety of stakeholders to ensure RTW outcomes
- Collaborate with claims specialists, liability specialists & other technical and support experts to manage a portfolio of claims
- Conduct purposeful community-based visits inclusive of but not limited to worksites or medical clinics on initial triage of a claim and at significant milestones during the life of the claim
- Provide accurate information that is consistent and easy to understand, ensuring both parties have an understanding of diagnosis, prognosis, treatment and capacity

**ABOUT YOU**
- Passionate and committed with excellent communication to provide high-quality service in a face to face setting
- Demonstrated ability to build trust and work closely with a wide range of customers and stakeholders from diverse backgrounds
- Excellent customer service skills including the ability to influence and negotiate outcomes
- Demonstrate resilience, flexibility and quick response to changing situations
- Strong computer and records management skills
- Current driver's license and a 4 star ANCAP rating vehicle

**WHAT WE OFFER**

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please.

Job ID JR3115

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