Mobile Claims Representative

1 month ago


Adelaide, South Australia EML (Employers Mutual Limited) Full time

About EML

EML is a leading Workers Compensation and Personal Injury Claims Management business.

The Opportunity

As a Mobile Claims Specialist at EML, you will help make a positive impact on someone's life every day.

You will feel great satisfaction knowing your talent and hard work has a purpose.

Focus on early, timely and personal face to face claims management, helping injured workers return to work and supporting their employers.

Bring across your customer service skills and in return, you will be fully trained to support a portfolio of injured workers who need your ongoing support.

Your Responsibilities

  • Create and drive RTW plans in conjunction with a variety of stakeholders to ensure RTW outcomes
  • Collaborate with claims specialists, liability specialists & other technical and support experts to manage a portfolio of claims
  • Conduct purposeful community-based visits inclusive of but not limited to worksites or medical clinics on initial triage of a claim and at significant milestones during the life of the claim
  • Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations & responsibilities). This includes ensuring both parties have an understanding of diagnosis, prognosis, treatment and capacity.

About You

  • Passionate and committed to providing a high-quality service in a face to face setting
  • Excellent communication skills face to face, over the phone and in writing
  • Demonstrated ability to build trust and work closely with a wide range of customers from diverse backgrounds
  • Excellent customer service skills including the ability to consider the needs of a customer in a holistic way, and ability to remain impartial and meet the needs of both employer and worker
  • Provide personalised and tailored solutions
  • Ability to show empathy and understanding
  • Proven ability to influence and negotiate outcomes
  • Empower and encourage accountability
  • Have a strong sense of integrity and a commitment to deliver what is promised
  • Ability to problem solve and think outside the square
  • Demonstrate resilience, be flexible and respond quickly to changing situations
  • Ability to work autonomously and be self-motivated
  • Good computer and records management skills
  • Current driver's license

What We Offer

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you'll be part of a culture that celebrates diversity and inclusion.

We're committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

We offer:

  • A vibrant, collaborative innovative team culture
  • Great work/life balance and flexibility with opportunity to WFH when fully trained in your role
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our RewardsHub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • Access LinkedIn Learning - 18,000 courses to advance your professional education
  • Up to 16 weeks paid parental leave plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.



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