Mobile Claims Specialist

3 months ago

Greater Adelaide SA, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Utilize your customer service skills while receiving comprehensive training to support injured workers. In this role, you'll provide high-quality, face-to-face assistance to both workers and employers, facilitating effective workplace coordination for timely and safe return to work. As a Mobile Claims Specialist, you'll play a key role in influencing stakeholders to support recovery and manage workers' compensation effectively.

This will be a full-time, permanent position based in the Adelaide office. We offer a flexible working arrangement post training.

YOUR RESPONSIBILITIES
- Create and drive RTW plans in conjunction with a variety of stakeholders to ensure RTW outcomes
- Collaborate with claims specialists, liability specialists & other technical and support experts to manage a portfolio of claims
- Conduct purposeful community-based visits inclusive of but not limited to worksites or medical clinics on initial triage of a claim and at significant milestones during the life of the claim
- Provide clear and accurate information about claims, entitlements, and responsibilities, including ensuring both parties understand the diagnosis, prognosis, treatment, and capacity.

ABOUT YOU
- Excellent communication skills face to face, on the phone and in writing including being able to build rapport with customers from diverse backgrounds and ability to negotiate outcomes
- Excellent customer service skills including the ability to consider the needs of a customer in a holistic way, and ability to remain impartial to meet the needs of both employer and worker
- Ability to problem solve and think outside the box to provide personalised and tailored solutions
- Demonstrate resilience, be flexible and respond quickly to changing situations
- Ability to work autonomously and be self-motivated
- Current driver’s license

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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