Mobile Claims Specialist

1 month ago

Greater Adelaide SA, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Bring across your customer service skills and in return, you will be fully trained to support a portfolio of injured workers who need your ongoing support. As a Mobile Claims Specialist, you will provide high quality early intervention and specialised service to workers and employers through personalised face-to-face assistance. This role will enable you to facilitate effective workplace co-ordination of a timely and safe return to work, promoting an injured worker’s recovery.

This will be a permanent, full time position based in the Adelaide office with the flexibility to work from home once fully trained.

YOUR RESPONSIBILITIES
- Create and drive RTW plans in conjunction with a variety of stakeholders to ensure RTW outcomes
- Collaborate with claims specialists, liability specialists & other technical and support experts to manage a portfolio of claims
- Conduct purposeful community-based visits inclusive of but not limited to worksites or medical clinics on initial triage of a claim and at significant milestones during the life of the claim
- Provide accurate information that is consistent and easy to understand, ensuring both parties have an understanding of diagnosis, prognosis, treatment and capacity

ABOUT YOU
- Passionate and committed with excellent communication to provide high-quality service in a face to face setting
- Demonstrated ability to build trust and work closely with a wide range of customers and stakeholders from diverse backgrounds
- Excellent customer service skills including the ability to influence and negotiate outcomes
- Demonstrate resilience, flexibility and quick response to changing situations
- Strong computer and records management skills
- Current driver’s license and a 4 star ANCAP rating vehicle

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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