Administration Supervisor

3 weeks ago

Melbourne, Australia Alfred Health Full time

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

  • Ongoing
  • Full Time (80 hours per fortnight, including ADO)
  • Managers and Administrative Worker (HS2)
  • Located at Alfred Health
  • Great staff benefits Including 5 weeks annual leave & 13 annual ADO's

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

The Department

The Alfred Health Emergency, Virtual care and Outpatients (EVO) Program is responsible for the delivery of emergency and paediatric clinical services across Alfred Health, as well as several other clinical support services.

Alfred Health Emergency sees approximately 120,000 patients per annum across two Departments; the Alfred Emergency & Trauma Centre (E&TC) manages approximately 75,000 patients, and the Sandringham Emergency Department manages approximately 45,000 patients each year.

Sandringham Emergency Department is community focused and has an integrated Urgent Care Centre in addition to the emergency services through the main Emergency Department. The Alfred E&TC is one of the state’s busiest emergency departments, providing timely quality care to acutely unwell and injured Victorians as well as a variety of state-wide services for critically unwell Victorians. 

The EVO Program is responsible for several additional services that support the delivery of clinical care. These include GP Liaison Service, Health Information Service, Virtual Services (such as Telehealth support team and the Timely Management of Chest Pain Pilot), Specialist Clinics Support Unit and the Operations Support Unit.

The Role

This position reports to the Referral In Team Leader of the Referral In & Outpatient Enquiries Team. As part of the administration team for the Outpatient Program the administration officer will effectively and efficiently perform a range of administrative tasks to support and assist the day to day function of the clinics and health service. The role is responsible for ensuring that the service provides best customer outcomes and meets both internal and external requirements. The Administration Supervisor (Communications) ensures that an approachable, responsive and professional service is provided to patients, carers and health professionals. Responsibilities include: managing a small team that responds to phone calls in a high call volume environment, responding to patient enquiries via phone / email / voicemail and sending SMS text broadcasts

Qualification & Experience Required

Essential    

  • Strong stakeholder engagement skills
  • Demonstrated computer proficiency including Microsoft applications (Word, Outlook, Excel)

Desirable

  • Previous administration experience in a health setting
  • Demonstrated experience in taking phone calls in a high-call volume environment
  • Understanding of confidentiality and privacy legislation
  • Knowledge of Cerner Programs
  • Understanding of medical terminology
  • Demonstrated ability to plan work flow, prioritise and delegate in order to meet deadlines

Staff Benefits

  • Salary Packaging
  • Discount Health Insurance
  • Car Parking (subject to availability)
  • Onsite Gym (The Alfred only)
  • Child care services (The Alfred only)
  • Close Proximity to Public Transport

If you are interested in applying for this position, please view the attached Position Description, which further details the responsibilities and scope of the role, as well as outlining the essential and desirable traits that will form the basis of selection.

For further inquiries regarding the role contact Peter Schulz, Operations Manager, on 9076 0502 or via email p.schulz@alfred.org.au

Applications close 11pm AEST, Friday 7th June 2024.

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Minister's Covid-19 Mandatory Vaccination Order, all Alfred Health employees are required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption. Furthermore, in accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au

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