Operations Manager
2 weeks ago
We are seeking an experienced Operations Manager to join our team at dnata catering. As Operations Manager, you will be responsible for ensuring the overall safety and efficient operation of the Unit, as well as maintaining National Standards, Compliance, and Policies to achieve highest service delivery levels.
- Main Responsibilities:
- Manage the day-to-day operational activities of the Unit.
- Coordinate, supervise, and ensure efficient utilisation of the team to provide Service Delivery to all our International and Domestic clients and aircraft.
- Oversee all operational and service delivery activities to ensure all flights are serviced according to MPS, meet the Customer SLA's, and achieve the OTP.
- Responsible for the P&L of the Unit and managing ongoing operational costs.
- Support the business to develop and implement systems and procedures that support the efficient and effective operation of the Unit.
- Makes recommendations on service procedures, quality improvements, and National business development requirements.
- Attend to major operational problems and needs brought to your attention, and troubleshoot where required to rectify issues.
- Ensure all changes in Customer specifications or recurring issues are communicated in a timely manner to the team to ensure Customer issues are resolved quickly.
- Responsible for the delivery of a safety culture where staff members comply with all policies and procedures and wear PPE provided.
Requirements:
- Demonstrated success in a similar role.
- Proven supervisory and leadership experience to manage a team of 500+ personnel.
- Substantial exposure to Airline Catering Operation processes preferred but not essential.
- A good level of leadership agility, diplomacy, and ability to resolve complex problems.
- Flexibility to work both on the floor and in the office as required.
- High energy and results-driven with the ability to work across and within teams.
- Good understanding of Food Safety/WH&S and quality assurance.
- Good PC skills and an ability to work with an automated time and attendance system and other business-related systems.
- As you will be working in the Aviation Services industry, you will be required to obtain a clear National Police Check.
What's in it for you?
- Competitive six-figure salary.
- 5 weeks Annual Leave.
- Free parking available, staff meals, and uniforms provided.
- Career development and progression.
- Be part of a close-knit and dedicated team that are committed to excellence.
- Discounts at over 700 hundred retailers, discounted health insurance, and wellbeing resources including online exercise classes.
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