Consulting Portfolio Delivery Manager

6 months ago

North Ryde, Australia Oracle Full time

Must have experience of engaging with client C Level executives through consulting professional services to own, delight, advocate, inspire and expand business with multiple existing customers to realise the Customer for Life vision of Oracle Consulting to succeed in today’s experience economy. 

Oracle leads the Business Applications and Technology market with a wide range of the largest corporations and governments in the world to mid-size nimble organisations using our market leading products. 

Oracle has a track record for employing and developing the very best people in the industry. We invest generously in employee development training and technical resources. 

Oracle Consulting (OC) is Oracle’s own consulting organisation and has an extremely high profile with Oracle customers. We understand and analyse our customers’ business and IT problems and opportunities, then provide the best Oracle solutions. Cloud Applications and Technology consultants act as trusted advisors for customers, and do whatever it takes to deliver solutions that meet their business and value objectives.

As a consulting business, customer relationships are the heart of our business. We are ambassadors to our customers both to create the right relationship and trust from the customers and to deliver high quality projects, services and advice. Our skills and capabilities are the key to answer the How and Who for our customers journey and hence Oracle Consulting is Oracle Corporations most important asset.

The Oracle Consulting ANZ Portfolio Delivery Manager will be responsible for nurturing and expanding existing relationships across our portfolio of services. The OC team services the ANZ market from multiple locations. The role will be responsible for further developing the OC ANZ Delivery portfolio and organisation and ensuring we exceed our business goals and customer expectations. 

Based in Sydney, to manage teams across Australia and New Zealand, the role will drive customer delight, advocacy and expansion of Oracle Consulting services and solutions. 

The right candidate will be a seasoned Portfolio Delivery Manager with experience of consulting delivery with management consulting practices, system integrators, software vendors or business partners to drive success of the team, experienced in cementing and forging relationships amongst our existing customers along with the project directors & project managers. 

This high profile team is instrumental to Oracle’s future and growing success

Scope of Role 

Works collaboratively with Oracle Consulting’s new relationship Sales team and with the wider Oracle’s direct or channel sales teams, industries, support & business support functions to delight customers and expand ARR by identifying and solving additional business problems to achieve consulting delight, deliver profitable revenue, inspire win:win outcomes for customer and Oracle/OC leading to customer advocates and further ARR for Oracle and bookings for OC Works collaboratively with other lines of business within Consulting  Engages in external relations with customers and partners 

A day in your life at Oracle Consulting would cover: 

Utilising your current and previous relationships to open doors with C level execs Lead or take part in the account planning and strategic development for targeted accounts while fostering relationships with clients. Independently and in conjunction with our Applications and Technology sales colleagues, help your team develop consulting opportunities within a defined set of accounts and prospects  Monitoring your success plans to ensure you team deliver consistently while building a healthy pipeline of advocates and future expansion opportunities.  Manage all aspects of the delivery team from recruiting, career development and performance management, talent management, coaching through client relationships and working through complex/large deals, through to close.  Oversee Oracle client proposal submissions, client presentations and support your team through end-to-end business solutions.  Help forge relationships with business partners to craft solutions as required 

Detailed Job Description

As Portfolio Delivery Manager, you will be accountable for the following:

Leadership & Exec Sponsorship:

OC Sponsor to customer Senior Mgmt stakeholders  Enable OC Exec Sponsor governance with customer C-level execs. 

Portfolio Management:

Accountable for Revenue & Margin across Portfolio (including weekly forecasting & tracking to forecast) Oversee project financial metrics across accounts in portfolio proactively & course-correct, as necessary

Portfolio Representation:

Organize & chair regular XLOB program / project progress reviews Represent portfolio with all internal OC stakeholders (APAC PMO, GRM, SMT) Escalation point-of-contact for Project Directors (PD) / Project Managers (PMs) to remove blockers with XLOB, Solution, Solution Sales, Offshore

Account Strategy & Execution:

Own Advocacy objectives & generation of references / reference assets within portfolio Ensure PD/PMs prepare Account Plans for each account Direct the execution of Expansion strategy by PD/PMs Review Delivery Plans & ensure alignment to customer Delight All GREEN projects

Capacity Management:

Hire PD/PMs, working closely with Sales, based on forecasted opportunities; engage with Talent Advisors/Recruitment & SubK agencies to hire the best.

Project Allocation & Utilization:

Assign competent PD/PMs on project(s) Manage PD/PMs billable utilization (forecast & actual)

Enablement & Readiness:

Coach & train PD/PMs on expectations & process to meet portfolio objectives Enable PD/PMs on continuous learning, based on portfolio Plan PD/PMs certifications & IDPs as relevant to portfolio

People Management:

Manage PD/PMs goals, performance & drive the right growth mindset

Opportunity Management:

Accountable to exceed/meet Expansion & Extension sales expectations Manage opportunities on Sales Cloud for Expansion & Extension pan-portfolio

Sales Support:

Plug-in to Upside/Forecast deals & get introduced as Exec Sponsor on key deals Support Sales with advice on Delivery Planning on deals

Process Oversight & Improvement:

Work closely with PMOaaS, Business Support & Operations Strengthen processes with continuous improvements to help PD/PMs to better

Prerequisites


12+ years of experience relevant to this position, including 8+ years of project or direct line management experience. Demonstrated ability to follow solid project management principles and successfully manage projects of increasing complexity. Comfortable working in a matrix management environment. Strong influencing and negotiation skills to deal with internal stakeholders, customers and vendors. Product, technology or industry expertise relevant to the portfolio focus. Selling skills preferred. Ability to travel as needed.

Strong leadership skills. Strong communication and negotiation skills. Industry experience. Able to develop executive level relationships. Strong Oracle product knowledge preferred. BA/BS preferred. Experience managing staff. Willing to travel regionally. Able to influence thinking or gain acceptance of others in sensitive situations is important. Direct and ensure the implementation of operational policies through subordinate managers. Interact internally and externally with executive management involving negotiation of difficult matters to influence policy. Functional expertise and broad company knowledge.

Life at Oracle and Equal Opportunity

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Which includes being an Australian Affirmative Action Employer

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