Customer Service Officer

1 month ago

Parramatta, Australia REO Group Full time

Job Description

Location: Smithfield Surrounds  

Salary: $60K - $70K + Super + Onsite Parking

Role highlights: Working for a household-name market leader with a national presence, this role will see you acting as the brand ambassador in a high-performing and close-knit Ecommerce Customer Success Team. Perfect for a driven Customer Service professional looking for their next long-term opportunity

Role Overview

Reporting into the Customer Service Team Leader, you will be responsible for all first point of contact queries with the organisations customer base through multiple platforms.

A typical day in this role will see you providing an exceptional level of customer service via phone, email and various social media platforms in addition to liaising internally with multiple departments including marketing and logistics. This role will give you the opportunity to build critical long-lasting business relationships whilst acting as an ambassador for a true leader in its field. 

Key Responsibilities

  • Providing above and beyond assistance to customers via inbound/outbound calls.
  • Live chat with existing and new customers about our products and services.
  • Respond to emails regarding customers' orders.  
  • Accept and amend new or existing orders.
  • Interface with our marketing team to assist in answering customer queries and complaints in social media, online review and other relevant online community channels.
  • Track orders and liaise with internal/external logistics teams for any delivery questions.
  • Upsell product add on where possible.
  • Work with the team to achieve business objectives.
  • Resolve customer complaints.

Candidate Profile

Presenting with experience within the above mentioned duties, you have impeccable communication skills and your work is of the highest standard. You use your initiative to continually seek answers and follow up with key stakeholders regarding information required to manage customer queries. You are professional at all times and maintain a polite phone manner and have the confidence to liaise with all levels across the business.

To be successful in this role, you will be a natural high achiever who is looking to build your career long term at a true leader within the FMCG space. You are an ambitious and driven Customer Success Officer who presents with proven hands-on experience ideally within either the FMCG or Fitness industry and a true passion for providing exceptional customer service.

The Company, Culture and Benefits

This Australian brand-name organisation is a market leader within their industry. Currently undergoing a major growth phase, the business is seeking a Customer Service Officer to join their energetic team long-term. This company retains and develops their staff. They value their contribution to the business and offer a very supportive and stable team environment.

Apply

If this sounds like you, please send your resume by clicking the “apply” link below quoting reference number TL45154 in the subject line.

  • Customer Service Representative

    4 days ago

    Parramatta, New South Wales, Australia HCF - Member Service Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at HCF - Member Service. As a Claims Officer, you will be responsible for providing exceptional service to our providers and members, ensuring a positive customer experience.Key ResponsibilitiesManage High Volume Inbound Calls: Respond to and...

  • Customer Service Representative

    1 week ago

    Parramatta, New South Wales, Australia HCF - Member Service Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at HCF - Member Service. As a Claims Officer, you will be responsible for providing exceptional service to our providers and members, ensuring a positive customer experience.Key ResponsibilitiesManage High Volume Inbound Calls: Respond to and resolve...

  • Customer Service Officer

    3 months ago

    Parramatta, Australia Ashdown Consulting Full time

    $36.25 per hour + super - 11-month contract - Parramatta **Customer Service Officer | 11 Month Contract | $40.23 P/H Incl. Super** - $36.25 per hour + super - 11-month contract - Parramatta **About the company** Working for a multi-national electronics and appliances manufacturer and distributor that has a passion for making life easier for its customers....

  • Customer Service Officer

    3 months ago

    Parramatta, Australia Ashdown Consulting Full time

    $300 /day + Super - 3 Month Contract - Parramatta / WFH **Customer Service Officer |3 Month Contract |$333/ day inc. Super** - $300 /day + Super - 3 Month Contract - Parramatta / WFH **About the Company** This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. We are...

  • Customer Service Officer

    1 week ago

    Parramatta, Australia Synaco Global Recruitment Full time

    The company A well-established business recognized for its exceptional service, quality, and expertise in the steel industry. With a national presence, they are the trusted choice in the field. Role Overview: We are looking for a Customer Service Officer, to join the team on an ongoing basis (Monday - Friday from 6am-2pm or 8am-4pm). As a Customer...

  • Customer Service Officer

    4 months ago

    Parramatta, Australia Ashdown Consulting Full time

    $32.73 p/h + super - 10 month contract - Parramatta, Bathurst, Newcastle & Wollongong **Customer Service Representative | 10 Month Contract | $36.33 p/h Including Super** - $32.73 p/h + super - 10 Month Contract - Parramatta, Bathurst, Newcastle & Wollongong **About the Company** We are seeking multiple experienced Customer Service Representatives to join...

  • Customer Service Officer

    3 months ago

    Parramatta, Australia Public Sector People Full time

    3 month temporary - $32.17 p/h + Super - 5 minute walk from Parramatta Station Public Sector People are proudly partnered with City of Parramatta to recruit for 3 customer service officers. Contract: 3 months Pay rate: $32.17 p/h + Super Key Responsibilities: - Manage high volume calls, providing exceptional customer service - Provide information of...

  • Customer Service Officer

    4 months ago

    Parramatta, Australia Public Sector People Full time

    3 month temp contract w/ potential to extend - Located in Parramatta - $40 p/h + Super Public Sector People are proudly partnered with City of Parramatta Council to recruit for multiple customer service officer on a temporary basis. Initial 3 month temp contract w/ potential to extend Hourly Rate: $40 p/h + Super Key Responsibilities: - Manage high...

  • Customer Service Officer

    3 months ago

    Parramatta, Australia WaterNSW Full time

    Ready to make a splash in your career? WaterNSW is seeking an experienced Customer Service Officer to join our team. This is an opportunity to work with an essential organisation creating a more sustainable future for the state. This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to build a...

  • Customer Service Officer

    3 months ago

    Parramatta, Australia HCF Full time

    **About The Role** Join HCF’s Membership team as **Customer Service Officer - Member Maintenance.** In this role you will provide a high level of customer service to our valued members. Your role will be to maintain membership and payment records for direct debit / credit card transactions of HCF customers. You will also provide correct and quality...

  • Customer Service Officer

    3 months ago

    Parramatta, Australia HCF Full time

    **About The Role** Join HCF’s Membership team as Customer Service Officer - Onboarding & Cancellations. In this role you will provide a high level of customer service and positive experience to our valued members. Your role will be to maintain membership and payment records for direct debit transactions and refunds. As Customer Service Officer you will...

  • Customer Service Officer

    3 months ago

    Parramatta, Australia Collection House Full time

    Parramatta CBD location, a short walk from the station and local shops and eateries - Hybrid WFH flexibility for work-life balance and no weekends - Supportive training and career progression - gain a Cert III in Financial Services **Collection House** (CLH) is one of Australia’s largest and most respected end-to-end receivables management companies and a...

  • Provider Services Officer

    1 month ago

    Parramatta, Australia HCF - Member Service Full time

    About the role As a Provider Services Officer, you are responsible for providing excellent service to HCF providers and existing members. You will demonstrate exceptional phone based communication skills and experience and will treat every call with the highest level of professionalism to ensure providers and members receive a positive customer experience....

  • Customer Service Officer

    3 months ago

    Parramatta, Australia HCF Full time

    **About the Role** As a Customer Service Officer with HCF, you will provide Uncommon Care to our members. We are looking for you to bring your Human touch to this customer service role. You will partner with our members to guide them and provide them with advice so they can make the right healthcare choices for them. You will provide our members with...

  • Customer Service Officer

    3 months ago

    Parramatta, Australia Uniting Full time

    At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice. - As an organisation, Uniting celebrates our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity._ - We are _**_bold, imaginative, respectful_**_ and...

  • Customer Service Officer

    3 months ago

    Parramatta, Australia Uniting Full time

    At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice. - As an organisation, Uniting celebrates our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity._ - We are _**_bold, imaginative, respectful_**_ and...

  • Customer Service Officer

    4 months ago

    Parramatta, Australia APG Workforce Full time

    12 - Month Contract - Government Role - $31.53 Per Hour + Super - Parramatta Location + WFH APG is currently seeking an experienced Customer Service Officer for a 12 Month contract within a Parramatta Government Sector. - **$31.53 Per Hour + Super**: - **12 Month Contract with high possibility of extension**: - **Newcastle Location + WFH**: - **_The...

  • Customer Service

    3 months ago

    Parramatta, Australia ABC Seamless Full time

    ABC Seamless has an excellent opportunity for a **Customer Service Officer / Representative** to join our leading home improvement company in the Parramatta area. Reporting to the Operations Manager, your key responsibilities will include: - Taking and dealing with all customer and salesman queries. - Keeping our customers happy and informed at all...

  • Customer Service Officer, Cm

    5 months ago

    Parramatta, Australia Link Group Full time

    **Overview** Join Our Team as a Customer Support Officer! Are you a people person with a passion for providing exceptional customer service? Do you thrive in a dynamic and supportive team environment? If so, we have an exciting opportunity for you! At LINK group - Corporate Markets, we're seeking an outgoing individual who loves interacting with customers...

  • Customer Service Officer

    3 months ago

    Parramatta, Australia Bank of Queensland Full time

    **About the Role** Do you have a passion for customer service and want to work with a driven, supportive and fun team?** If you’re ready to jump in with both feet, then we want to hear from you! As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network. You will...