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Provider Services Officer

3 months ago

Parramatta, Australia HCF - Member Service Full time

About the role

As a Provider Services Officer, you are responsible for providing excellent service to HCF providers and existing members. You will demonstrate exceptional phone based communication skills and experience and will treat every call with the highest level of professionalism to ensure providers and members receive a positive customer experience.

Additionally, you will be a self–motivator who thrives working in a customer centric environment and is seeking an opportunity to further advance your career with HCF's Claims business. This is a 12 month, full time contract based at Parramatta. You are required to work in the office two days a week.

In this role you will be responsible for the following;

  • Managing high volume inbound call from providers & members
  • Manage complex enquires and resolve these within SLAs
  • Maintain confidentiality of provider and member information
  • Maintain accuracy of provider and member information
  • Communicate & liaise professionally with internal & external stakeholders
  • Insure to comply with companies policies and procedures 

About You

You will be positive and engaging and have a hands-on attitude. You will have experience in call centres or claims role.

  • Strong commitment to providing outstanding customer service
  • Ability to adapt positively to changing work practices and needs
  • Excellent telephone and written communication skills
  • High attention to detail
  • Good computer and typing skills.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our 2025 Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion
At HCF, we’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

  • 50% subsidy on HCF hospital and/or extras cover
  • 18 weeks of parental leave for all new parents
  • Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
  • Discounts on HCF’s products, including life, pet and travel insurance, as well as discounts at Fitness First gyms and on our Eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – vacancy@hcf.com.au to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.