Customer Service Officer
4 weeks ago
Ready to make a splash in your career? WaterNSW is seeking an experienced Customer Service Officer to join our team.
This is an opportunity to work with an essential organisation creating a more sustainable future for the state.
This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to build a rewarding career.
**Our **perks** and Benefits**:
At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits.
- Flexible working
- Work a 9-day fortnight at Full pay on the Enterprise agreement
- Up to 16 weeks paid parental leave
- Fertility leave
- Yearly corporate wear allowance
- Professional development and educational assistance
- Attractive remuneration
- And so much more
**What you’ll do**:
- Provide high quality service to customers and resolve multiple customer enquires in an efficient and courteous manner
- Evaluate and interpret customer needs and expectations, research information and source advice to accurately respond to customer enquiries and/or complaints consistent with legislation and other regulatory instruments
- Working to achieve both individual and team based Key Performance Indicators
**What we are looking for**:
- Excellent attention to detail
- Previous experience working in a busy and complex customer service environment
- Ability to build rapport with a wide range of internal and external stakeholders
- Demonstrated ability in conflict resolution and resolve enquires in accordance with WaterNSW company policies
- Ability to navigate and assist enquiries in reviewing NSW Legislations
- Proven ability to navigate through multiple systems whilst maintaining customer engagement on the phone
- Proven ability in Outlook, Microsoft office (including Teams) and adaptability with inhouse case management systems
- Certificate III/IV in Customer Contact/ Certificate III in Customer Engagement or relevant qualifications will be highly regarded.
**Who is **WaterNSW**?**
When people think of essential human services, water supply is one of the first things that come to mind - and that’s where WaterNSW comes in. We are NSW’s primary bulk water supplier, river operator and comprehensive provider for licensing, water trades and water information.
Click for Position Description - If you are unable to access, please visit the job advert on the WaterNSW Careers Page.
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