Customer Service Officer, Cm

2 months ago

Parramatta, Australia Link Group Full time

**Overview**

Join Our Team as a Customer Support Officer

Are you a people person with a passion for providing exceptional customer service? Do you thrive in a dynamic and supportive team environment? If so, we have an exciting opportunity for you

At LINK group - Corporate Markets, we're seeking an outgoing individual who loves interacting with customers and is committed to delivering outstanding experiences. As a Customer Support Officer (CSO), you'll be the first point of contact for a range of investor enquiries.

Your main responsibility will be exceeding customer expectations by providing accurate and appropriate responses. We value individuals who embrace a can-do attitude and actively contribute to the team's success.

**Key Accountabilities and Main Responsibilities**:

- Deliver exceptional customer service through inbound and outbound calls.
- Adapt your communication style to suit different customer profiles and embody our tone of voice.
- Proactively identify areas for improvement in the customer and employee experience.
- Navigate multiple systems with ease and assist customers in doing the same.
- Investigate and take ownership of complex member queries.
- Demonstrate expertise in funds, processes, and procedures.
- Ensure compliance with all legislative requirements.

**Experience & Personal Attributes**:

- Strong customer service skills with a focus on investor experience.
- Excellent written and verbal communication skills, along with a pleasant phone manner.
- Proven problem-solving skills and a knack for delivering innovative solutions.
- Intermediate computer literacy, including MS Office suite, with keen attention to detail. Ability to work across digital media platforms and provide front-line technical support.

**What's it like to work here?**

At LINK, we take pride in fostering a supportive, inclusive, and flexible work environment. We value diversity and genuinely care about the health and wellbeing of our team members. We're committed to continuous learning and provide the tools you need for career growth and personal development.

**Join us and enjoy a range of benefits, including**:

- Salary sacrificing via Superannuation.
- Paid parental leave scheme.
- Employee discounts on health insurance.
- Hybrid working model for increased flexibility.
- Volunteer leave to make a difference in your community.

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

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