Customer Service Officer

1 week ago

Parramatta, Australia Ashdown Consulting Full time

$300 /day + Super
- 3 Month Contract
- Parramatta / WFH

**Customer Service Officer |3 Month Contract |$333/ day inc. Super**
- $300 /day + Super
- 3 Month Contract
- Parramatta / WFH

**About the Company**

This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. We are looking for someone to start ASAP for a 3 month contract paying up to $300/day + Super. This role is located in Parramatta / WFH

**About the team**

You will be apart of a highly professional and dedicated cohort who value Resilience, Courage, Integrity and Diversity

The team are a group of young and enthusiastic individuals who are striving to not only deliver outstanding work to help the residents of NSW but also evolve their careers whilst doing so.

**About the Role**
We are currently seeking to appoint a Customer Service Officer with a leading NSW Government agency to provide advice and solutions in accordance

with agency policies and procedures, to enhance client engagement and commitment

Key accountabilities include:

- Demonstrating a high level of commitment to customer service and client satisfaction, provide efficient and accurate interpreting and translation services to customers.
- Discuss customer requirements to determine the best approach within policy and procedures, escalating more complex or contentious issues, or those outside delegations to the Senior Customer Service Officer.
- Develop sound working relationships with customers and collate information and provide a wide range of support services to support the effective provision of translation and interpreter services.
- Ensure high level of accuracy and attention to detail in all work performed.
- Work collaboratively in a team environment, participating actively in team meetings and projects, and provide advice on the effective delivery of services.
- Prepare reports as required and provide effective administrative support to ensure work is completed within timelines.
- Respond to incoming telephone calls and provide information and guidance to convey a positive image to community representatives and other contacts

**About You**
- Demonstrated experience in the provision of quality customer services.
- Excellent written and verbal communication skills
- Experience working in a complex and fast paced booking environment
- Previous experience in health and disability admin, bookings, payments etc preferred

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support

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