Customer Service Officer

5 months ago

Parramatta, Australia Uniting Full time

At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice.
- As an organisation, Uniting celebrates our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity._
- We are _**_bold, imaginative, respectful_**_ and _**_compassionate._**

**About the role**:
This full time permanent role is responsible for the delivery of exceptional customer service, through identifying and meeting our internal and external customer’s needs via phone call and digital means.

Based in Parramatta, you will be assisting internal and external customers by providing additional knowledge, guidance or escalation for HR, Payroll and Finance enquiries.

**Responsibilities and about you**:

- Provide exemplary customer service by being responsive and take ownership to ensure customer follow-up
- Be a fast learner who can hit the ground running
- Provide key information about our policies and procedures
- Record information accurately and in a timely manner in the designated electronic system(s)
- Superb communication skills

**Further to this we offer**:

- Working from our modern Parramatta CBD office - Close to train station and bus station
- Some flexibility with start and finish times - Lets make something work
- Chance to play a key support role for our valued staff
- Competitive NFP salary packaging options - additional tax free dollars
- Work within an organisation that has a positive impact on our clients
- Join a highly collaborative and supportive friendly team

For a comprehensive overview of this role please click on the link below to view the position description.

POSITION DESCRIPTION Customer Service Officer.pdf

**Benefits and Culture**:
Innovative, inclusive, and progressive NFP organisation, flexible work arrangements, exceptional career opportunities, supportive team that will encourage and support your growth, Salary packaging benefits of up to $15,900 available.

**_ At Uniting we believe vaccination to be the best way to keep our employees and clients safe from COVID-19. COVID-19 and flu vaccination strongly encouraged but not mandatory._**

Uniting is proud to be an EEO employer. Uniting supports an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity, and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

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