Customer Support Representative

2 months ago

Adelaide, Australia Data#3 Ltd Full time

Job Description

  • HRD Employer of Choice, Accredited Family Inclusive Workplace
  • Culture built on Honesty, Excellence, Agility, Respect, and Teamwork (HEART).
  • Opportunities for continuous learning and professional development

Data#3 is looking for a Customer Support superstar This hybrid role lets you blend the best of both worlds - collaborate with our amazing team in-office and enjoy the flexibility of working from home. You'll be at the heart of our sales success, working with industry leaders who'll help develop your career in tech.

Think fast-paced days filled with interesting challenges,  customer interactions, and the satisfaction of driving real business impact. Our team is known for their energy, expertise, and the kind of supportive culture that drives a strong team community.

Who is Data#3? 

Listed in 1997, Data#3 is now an ASX200 listed company reporting gross sales of $2.8 billion in the 2024 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.  

Voted HRD's Employer of Choice for the last 9 years and named one of Australia’s Best Workplaces in Technology by Great Place To Work® in 2024, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART). These values are integral to the way Data#3 works internally and externally with our customer. 

In this role you will: 

  • Support Account Executives and Managers in meeting sales targets by promptly responding to internal and external inquiries.
  • Prepare and manage customer quotations, proposals, and price lists with accuracy and efficiency.
  • Assist with tenders and maintain portal pricing, ensuring consistency and competitiveness.
  • Develop and maintain strong relationships with customers and internal stakeholders, enhancing long-term strategic partnerships.
  • Forecast and plan account updates with Account Executives and Managers, contributing to effective account management.
  • Oversee the resolution of backorders and order fulfilment issues, ensuring timely and satisfactory responses.
  • Manage product returns and attend relevant trade and customer events to represent the company.

About You 

  • You have at least two years of experience in sales administration or customer support, ideally in an ICT environment.
  • You excel at effective negotiation and problem-solving, bringing a positive approach to challenges.
  • You demonstrate ethical business practices and maintain integrity in interactions with customers, vendors, and peers.
  • Your knowledge of IT products enhances your support capabilities, allowing you to provide accurate and relevant assistance.
  • Proficiency in MS Office Suite, especially Word and Excel, is a key part of your skill set.
  • You have strong oral and written communication skills to ensure clarity and precision with all stakeholders.
  • You can prioritise effectively, staying organised and meeting targets and deadlines consistently.

If you are looking for a dynamic Customer Support role where you can make an impact within a collaborative team environment, we’d love to hear from you.

At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application. 

Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements. 

REF: SACA112275

Data#3 will request as part of the recruitment process reference checks and verification of your right to work in Australia. All final applicants for this position will be asked to consent to a police check. Please note that applicants with criminal records will not automatically be excluded from the recruitment process. Each application will be considered on its merits and inherent requirements of the role.

 

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