Customer Support Representative

7 months ago


Adelaide Region SA, Australia Aspire Full time

**We are hiring at H&L POS for a Customer Service Representative to join our growing team in Australia**

H&L POS is growing, and we have a new opportunity in Adelaide to join our Support Team. Members of the Support Team assist our clients in their day-to-day needs and provide them with high levels of professional service across the hospitality sector.

**Here is a little window into our company**:H&L POS are currently providing a point-of-sale solution to over 2500 clients across Australia. Leading in the pub sector with large accounts such as ALH, Rockpool, AVC, Solotel, and much more. H&L POS is an Aspire Software company has been the leading provider of point-of-sale and inventory management solutions to the hospitality and food and beverage industry for over 30 years and is embarking on a new era of product growth, building a new generation of POS (Point of Sale) and Inventory Management software solutions. The intuitive and customer-centric approach behind our innovative products is why so many venues choose H&L, and why many of our customers are multi-award winners. Our goal is to build on our reputation and be the very best at providing in-house developed software to the growing food & beverage market. While at H&L we're regarded as a leading systems developer, we're first and foremost hospitality people.

**What your day will look like**:

- Supporting clients with their operational hardware (Workstations, Touchscreens, Printers, etc) and software problems (H&Ls own Sysnet, Windows, third party, etc)
- Use your troubleshooting skills to quickly and correctly identify problems, potential solutions, and perform escalations
- Ensuring clients are satisfied with the resolutions you'll provide them
- Conducting client procedural support and training
- Recognising potential new or expansion revenue opportunities
- Supporting other H&L staff Efficiently and accurately logging tickets through our ticketing system

**About You**:

- A drive for great customer experience
- Thorough knowledge of Windows Operating Systems
- Great organisational skills
- General networking understanding
- Good understanding of printer hardware and drivers
- Basic to intermediate SQL Server knowledge
- Hospitality and/or Point Of Sale experience (H&L POS software)
- Call Centre or Technical Support experience
- Experience using TeamSupport or other ticketing tools
- Excellent written and communication skills
- Ability to work under pressure
- The ability to work both in a team and autonomously when working remotely
Eagerness to learn
- Ability to learn new technology quickly, and follow procedures/SOPs
- Strong communication skills with the ability to train end users
- Excellent time management skills
- A 'roll up the sleeves' attitude towards problem-solving
- Bring a proven entrepreneurial spirit and pace-setter traits
- Approachable, patient, and honest
- Dedicated and hardworking
- Solution-focused
- Able to work independently and be a self-starter
- Experience in working in a Hospitality based role is highly advantageous
- Bachelor's degree or equivalent in a technical discipline highly desirable
- Comfortable working independently as well as in a team
- Legally authorized to work in Australia



  • Adelaide Region SA, Australia Opal. Full time

    **Discover Opal.** We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce. We stand for innovation, smart solutions, and sustainability! **Discover what Opal can offer you** - A competitive salary in an ongoing, full-time role - Opportunity to join an outgoing...


  • Adelaide Region SA, Australia SMAART Recruitment Full time

    Work-life balance: Leave work at work... no weekends either! - Incentives! Weekly, Monthly and quarterly Bonuses - Access to My Reward discounts (food, petrol discounts and more!) Are you passionate about making a difference in people's lives? Do you excel at providing exceptional customer service? Perhaps you have the natural ability to connect with...


  • Adelaide, South Australia Plenti Full time

    About PlentiWe are a dynamic and innovative fintech lender, providing faster, fairer loans by leveraging our smart technology. Our company is growing strongly, and we seek to recruit smart and capable people who can take ownership of their role to help us thrive.As a fast-moving and ambitious business, we have very big ambitions as a team, building...


  • Greater Adelaide SA, Australia Suncorp Group Full time

    **Customer Service Representative** **Adeliade** The start date for this role is Wednesday 15th January 2025. **Position Overview**: - **Job Title**: Customer Service Representative - **Brand**: Terri Scheer - **Start Date**: Wednesday 15th January 2025 - **Shift Pattern**: Monday - Friday - 37.5 hours per week - **Location**: 1 King William Street,...


  • Greater Adelaide SA, Australia SMAART Recruitment Full time

    $68K inc Super + loads of perks + career development opportunity - Great company culture and work environment | Supportive leadership - CBD location + WFH opportunities | Modern state of the art facilities We are proud to partner with a market leading Internet and phone services provider looking to grow their existing team with multiple Customer Support...


  • Greater Adelaide SA, Australia Launch Recruitment Full time

    Great career opportunity - $36.30ph+ super - APPLY NOW! **ABOUT THE ROLE** Based in Bedford Park we have an opportunity for multiple Customer Service Representatives to join an inclusive and diverse team supporting customers experiencing financial hardship. This role will suit people who are passionate about helping people! **A DAY IN THE LIFE**: -...


  • Adelaide, Australia Data#3 Ltd Full time

    Job Description HRD Employer of Choice, Accredited Family Inclusive WorkplaceCulture built on Honesty, Excellence, Agility, Respect, and Teamwork (HEART).Opportunities for continuous learning and professional developmentData#3 is looking for a Customer Support superstar! This hybrid role lets you blend the best of both worlds -...


  • Greater Adelaide SA, Australia Suncorp Group Full time

    **Position Overview**: - **Job Title**: Customer Service Representative - **Start Window**: Monday - Friday - 37.5 hours per week - **Location**: 1 King William Street, Adelaide - **Work Arrangement**: Hybrid role with mix of Work from Home and in Office, (post probation period) - **Salary**:$60,000 + 11.5% Super **The Company** We are an inbound Contact...


  • Adelaide, South Australia Rentokil Initial Full time

    We are seeking a skilled Customer Service Representative to support our national and key client base. This role involves utilising previous customer service experience to provide exceptional customer support, manage daily correspondence, and resolve client issues efficiently.Key responsibilities include:Providing timely and effective customer...


  • Adelaide Region SA, Australia Universal Business Team Full time

    Are you a dynamic, customer-focused individual with a passion for delivering exceptional service? We have an exciting opportunity for an Internal Sales Representative to be a vital part of an energetic and growing Acura sales team in their head office in Tonsley, South Australia. **About ACURA Group**: ACURA Group, a respected provider for the construction...


  • Adelaide Region SA, Australia DXC Technology Full time

    **Responsibilities**: - Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process. - Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems. - Begin to...


  • Adelaide Region SA, Australia Kustomize Your Support Full time

    As a Support Worker your role will be to assist a diverse range disability clients with activities of daily living and providing support services such as Domestic Assistance, Social Support, and Personal Care at their home and in the community. We are looking for a Male to provide personal care to a client. We are also looking for female support workers for...


  • Greater Adelaide SA, Australia Boart Longyear Full time

    Boart Longyear has been a leading provider of drilling products and services to the global minerals industry for over 130 years. As the industry’s only integrated drilling services and products provider, we combine engineering excellence, global manufacturing facilities and the most experienced drilling services group in the business. The primary purpose...


  • Greater Adelaide SA, Australia Boart Longyear Full time

    Adelaide, Australia - Reqid**: 14898BR** - Job Category**: Sales and Marketing** Boart Longyear has been a leading provider of drilling products and services to the global minerals industry for over 130 years. As the industry’s only integrated drilling services and products provider, we combine engineering excellence, global manufacturing facilities and...


  • Adelaide Region SA, Australia Hudson Australia Full time

    Are you a dynamic and experienced Customer Service Manager looking for a rewarding role in Adelaide? We have an exciting opportunity for you to join our team in a contract position, with the potential for a permanent role. Position: Customer Service Manager Location: Adelaide Type: 2-6 Month Contract (with potential for permanent role) **Key...


  • Adelaide Region SA, Australia Novo Nordisk Full time

    Hospital Sales Representative **Category**:Sales**Location**:Adelaide, South Australia, AU- **About the department** Novo Nordisk Oceania is a high performing affiliate within a mature pharma market environment. You will have the opportunity to liaise with colleagues from the Sales, Marketing, Market Access and Clinical, Medical & Regulatory departments...


  • Adelaide Region SA, Australia Zap Full time

    Zap Fitness 24/7 is Australia's fastest-growing, fully-owned 24-hour gym chain with world-class facilities in over 56 points of presence across Victoria, South Australia, and Tasmania! We pride ourselves on making a difference in the lives of our members by helping them stay inspired and motivated to achieve their results. Our people are passionate about...


  • Adelaide Region SA, Australia Universal Business Team Full time

    Join our dynamic team as an Internal Sales Representative. Make a positive change before Christmas and the New Year! Are you a customer-focused go-getter with a passion for delivering exceptional service? We have an exciting opportunity for you to become a vital part of our energetic and growing Acura sales team based in Tonsley, SA. **About ACURA...


  • Adelaide Region SA, Australia GPC Asia Pacific Full time

    **The Opportunity**: Due to steady business growth in our Industrial Channel, we have developed a unique role as part of our sales team servicing Industrial customers. The primary responsibilities of this exciting new role are to build and develop strong relationships and generate significant new business growth within existing and new customers within the**...


  • Adelaide Region SA, Australia SMAART Recruitment Full time

    Work-life balance: Leave work at work... no weekends either! - Incentives! Weekly, Monthly and quarterly Bonuses - Access to My Reward discounts (food, petrol discounts and more!) - Are you passionate about making a difference in people's lives? Do you excel at providing exceptional customer service? Perhaps you have the natural ability to connect with...