Customer Service Representative

1 day ago


Adelaide, South Australia Rentokil Initial Full time

Rentokil Initial is seeking a dedicated Customer Service Representative to join our Adelaide team on a permanent full-time basis.

This role reports directly to the Customer Service Team Lead and involves utilising your exceptional customer service experience to build relationships, work with technicians, and make outgoing calls to promote products and services.

The core responsibilities of this role include:

  • Providing outstanding customer service by taking ownership of customer satisfaction, loyalty, and responding to queries in an effective manner.
  • Proactively making outbound calls to existing customers to promote our products and services.
  • Demonstrating experience in customer service, including empathy and active listening skills, to provide a high level of customer service as the first point of contact for customer enquiries via phone and email.
  • Maintaining attention to detail and accuracy while scheduling appointments for residential customers.
  • Converting incoming enquiries into sales opportunities using excellent verbal and written communication skills, including interpersonal skills.
  • Working to deadlines, KPIs, and meeting sales targets while working as a part of a team and independently.
  • Multitasking and attending to ad-hoc jobs as they arise.
  • Documenting all relevant information on the CRM to provide clear instructions for field technicians.
  • Maintaining our databases by ensuring customer records and details are up-to-date while ensuring compliance.

The ideal candidate will possess:

  • Experience working in a call centre environment.
  • Demonstrated experience in phone sales and converting enquiries into sales.
  • Ability to work with multiple web-based data-bases and email programs.
  • Proficient communication skills verbally and electronically.
  • Able to work calmly under pressure while multitasking.
  • Proven problem-solving skills.
  • Ability to work in a team environment to support fellow colleagues.
  • Professional, reliable, and punctual.
  • Accurately enter data into systems.

We offer a competitive salary of $60,000 - $80,000 per annum, plus a generous bonus/commissions structure to reward individual and team performance.

About Us

Rentokil Initial is a global expert in pest, hygiene, and indoor plant care. Our company culture values teamwork, innovation, and customer satisfaction.

Benefits

  • Comprehensive training programs to develop your skills.
  • Access to staff benefits and discounts with major retailers.
  • Free on-site car parking.
  • Long-term stability with a global company.


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