Customer Service Representative
3 days ago
SA Health is seeking an enthusiastic and customer-focused individual to join our team as a Customer Service Representative in our Contact Centre.
In this role, you will be responsible for delivering exceptional customer service by responding to customer inquiries via phone and e-channels, resolving complaints and disputes, and communicating with internal teams to ensure swift resolution of customer matters.
Salary: $57,842 - $62,221 per annum
We are looking for someone who shares our passion for customer service and has a genuine desire to make a difference in the lives of our customers. If you have excellent communication skills, a flexible attitude, and a willingness to learn and grow with our team, we encourage you to apply.
This is a full-time position working Monday to Friday, with a typical day consisting of:
- Responding to customer inquiries via phone and e-channels
- Assisting customers with queries about Ambulance Cover, Services & Ambulance related invoices
- Proactively managing complaints or disputes with a customer focus
- Communicating across internal teams to ensure swift resolution of customer matters
- Maintaining customer records
- Contributing suggestions to continuous improvement of processes and procedures
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary package. If you are passionate about delivering exceptional customer service and are eager to take on new challenges, we would love to hear from you.
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