Customer Care Bookings Partner

3 weeks ago


Melbourne, Australia Bupa Full time

Our Customer Support Centre is the engine room of our health services to the ADF, responding to customer enquiries and booking appointments for our ADF customers in health centres nationwide. It’s a busy, varied and customer-focused team working to quick turnaround times and high standards of support. But, by doing a great job, you’ll be making sure our Defence Members have a smooth and supported experience on their health journey, and that’s pretty cool to be a part of
About the role
You will spend your time reviewing referral requests as they come in, prioritising the most urgent, and calling healthcare practitioners to make bookings.
You'll be:

  • Assessing and processing bookings
  • Inbound and outbound calls with ADF personnel and healthcare providers
  • Booking and enquiry support
  • Management of queue work
  • Online file system management
  • Be accountable for your scorecard and its deliverables
  • Attending and participating in team meetings, coaching sessions, training and one on ones
  • No sales at all - this is purely customer service

This role is a hybrid role, you must be able to work from the office location being Melbourne CBD, this role will commence October 2024

About You
To thrive in this role, you will be an inherently collaborative worker who enjoys working with people of all backgrounds to make sure they have a positive customer experience. You will also enjoy the fast paced and problem-solving elements this role will bring in delivering key customer outcomes.
You will have:

  • Experience in a customer service role in a high-volume call centre
  • A passion for healthcare and/or Defence
  • Attention to detail with processing and administration (data entry)
  • Exceptional customer service and communication skills
  • Proven problem solving, prioritisation and decision-making abilities so you can deliver in a comfortable time frame

Baseline Security requirement

  • You must be an Australian citizen to apply for this role
  • You must be able to attain and maintain a Baseline Security Clearance from the Defence Security and Vetting Service

Be at the heart of it with Bupa

Our Customer Support Centre are passionate, dedicated and we really care about the work we do. Our team culture is known for being open, honest and collaborative, with our customers at the centre of everything we do. We’re not an ordinary team, and we’re not looking for an ordinary team member.

You'll enjoy all the benefits of working with Bupa in Australia, including:

  • Comprehensive training and ongoing development - we say it because we actually do it
  • Internal career progression opportunities
  • Competitive salary + annual bonus + Bupa benefits including significant product and service discounts
  • Regular team meetings and celebrations of success

Bupa employ more than 80,000 people globally and 22,000 across Australia and New Zealand. Wherever you work, one thing stands out about Bupa people. Our customers are our passion - they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences.



  • Melbourne, Australia Bupa Full time

    Our Customer Support Centre is the engine room of our health services to the ADF, responding to customer enquiries and booking appointments for our ADF customers in health centres nationwide. It’s a busy, varied and customer-focused team working to quick turnaround times and high standards of support. But, by doing a great job, you’ll be making sure our...


  • Melbourne, Victoria, Australia Ramsay Health Care Full time

    About the RoleWe are seeking a highly skilled Theatre Booking Coordinator to join our team at Ramsay Health Care. As a key member of our operations team, you will be responsible for coordinating theatre bookings and bed allocations for patients, in liaison with doctors and departmental staff.Key responsibilities include:Supervising, developing, and...


  • Melbourne, Australia Ramsay Health Care Full time

    **Theatre Bookings Clerk/Administration** **Permanent part-time and casual **opportunities (3 days a week) at **Waverley Private Hospital**. **About the Role** We have a part-time position available for enthusiastic, motivated and experienced administration clerk to join our Business Office Department as a Theatre Bookings Clerk. Joining our team in this...

  • Booking Coordinator

    2 weeks ago


    Melbourne, Australia Woods & Co Recruitment Full time

    Woods & Co Recruitment have partnered with Australia’s leading automotive care group based in Mulgrave. They have created their own monopoly market through rapid growth and acquisition. This company offers a fun working environment and serious growth within the business.The role of the Booking Coordinator is to ensure that customers, both internal and...


  • Melbourne, Australia Homage Care Full time

    Here at Homage we are on a mission to change the way people access and receive their homage-care. We're a tech start-up using our smart technology to help our customers manage their care, the way they want it - recovering with grace, control & dignity. So, what will be your part in our Mission? As a Customer Care Consultant, you are helping people find the...


  • Melbourne, Australia Ramsay Health Care Full time

    **Lead and support our front-line team members. Build your leadership skillset in in this key role!** **About the role** Joining our team, you will hold a key role in leading our team to support and assist our clinical team and patients. - Responsibility for the supervision, development and support of the theatre booking/waitlist staff within the...

  • Theatre Bookings Clerk

    4 months ago


    Melbourne, Australia Ramsay Health Care Full time

    **Operating Theatre Administrator and Bookings Clerk** **Theatre** **Beleura Private Hospital, Mornington** - **Permanent full time position**:Enjoy flexible hours for **better work life balance!**: - We care about** YOU! **Access counselling, **wellbeing services**, legal & financial assistance - **Enjoy benefits** such as paid parental leave, study...


  • Melbourne, Victoria, Australia Healthscope Full time

    Theatre Booking CoordinatorWe are seeking a highly organized and detail-oriented Theatre Booking Coordinator to join our team at Healthscope.Key Responsibilities:Handle enquiries with a friendly and professional mannerManage clerical and administrative responsibilities, including theatre bookings and maintenance of theatre listsMaintain accurate and timely...

  • Elective Booking Clerk

    4 months ago


    Melbourne, Australia The Royal Melbourne Hospital Full time

    -Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Administration/Secretarial Reference: 75710 **Elective Booking Clerk** - ** Seeking a dedicated administration clerk to join the Elective Booking Office team at the Royal Melbourne Hospital.**: - ** Permanent...

  • Booking Administrator

    3 months ago


    West Melbourne, Australia HAYS Full time

    A national Flagship Dealership is looking for a Booking Administrator to join their dynamic and friendly team. **Your new company** A national Flagship Dealership is looking for a Service and Booking Administrator to join their dynamic and friendly team. With over 89 years of operation, and 1600 staff nationally, you will be joining a well-established...


  • Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.Key ResponsibilitiesAlign with and manage business...


  • Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Manager, you will be responsible for delivering exceptional customer experiences and driving business growth through our Signature Success Plan.Key ResponsibilitiesDevelop and maintain strong relationships...


  • Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Manager, you will be responsible for ensuring the success of our customers who have purchased our Signature Success Plan.Key ResponsibilitiesDevelop deep relationships with customers' team members and...


  • Melbourne, Australia Museum Victoria Full time

    Location: Melbourne | CBD Job type: Part time Organisation: Museum Victoria **Salary**: $58,539 - $66,858 Occupation: Customer Service/Call Centre Reference: VG/MV3168 Australia's largest public museum organisation is seeking a Bookings & Enquiries Officer at Museums Victoria. **Bookings & Enquiries Officer** Australia's largest public museum...


  • Melbourne, Australia Western Health Full time

    Location: Melbourne | Western Metropolitan Job type: Full time, Part time Organisation: Western Health **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 51387 Our small, hardworking and committed team is seeking an Elective Bookings Clerk to join us. We are a supportive, fun and warm team who work together to get the...


  • Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.Key ResponsibilitiesAlign with and manage business and...


  • Melbourne, Victoria, Australia Healthscope Full time

    About the Role:We are seeking a highly organized and detail-oriented Theatre Booking and Administrative Coordinator to join our team at Healthscope. As a key member of our theatre team, you will play a vital role in ensuring the smooth operation of our theatre bookings and administrative tasks.Key Responsibilities:Handle enquiries with a friendly and...


  • Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe're seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving business growth through our Signature Success Plan.Key Responsibilities• Align with and manage...


  • Melbourne, Victoria, Australia Healthscope Full time

    About this role:We are seeking a highly organized and detail-oriented individual to join our team as a Theatre Booking Coordinator. In this role, you will be responsible for handling enquiries with a friendly and professional manner, managing clerical and administrative responsibilities, and maintaining accurate and timely patient information data collection...

  • Customer Partner

    1 month ago


    Melbourne, Australia Versent Full time

    Our Growth team at Versent fuel our business growth, we have an amazing opportunity for experienced Customer Partner to join our team and build deep, trusted partnerships with our core and strategic customers. In this role, you will help customers realise their aspirations and overcome constraints by leveraging our comprehensive Digital, Cloud, Data, AI,...