Support Operations Lead

4 months ago

Melbourne, Australia Linktree Full time
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Grow your career at Linktree.

At Linktree, we’re empowering everyone with the tools to curate and grow their digital universe. We bet you’ve got some ideas.

Link, Laugh, Love

The team at Linktree is a thriving community spread across Australia, EU, and the US. We spend our days tackling fun technical challenges, building interactive tools, forming partnerships and teasing out unique insights: everything it takes to empower our base of 50M+ Linkers to keep selling, sharing, growing and linking limitlessly.

Thrive, your way

Staying healthy, inspired and motivated to bring your full self to work is something that we think everyone deserves. Linktree’s industry-leading approach to benefits puts you in the driver’s seat to shape a life where you can flourish (at and away from your laptop).

Flex Benefit

Nobody knows you better than you. That’s why every Linktree employee gets $7,000 AUD / $4,900 USD to spend on their wellness, growth, lifestyle, and on social impact. From gym memberships to courses, childcare, pet insurance, and green energy initiatives: the benefits that fuel your inspiration and keep you coming to work in tip top shape are yours to define.

Leave for whatever life brings

Our 18-week parental leave policy for birthing and non-birthing parents is designed to help enable everyone at Linktree to support their families and ease the transition back to work, including a return experience program offering backup childcare support, a stipend for expenses like expressing devices, and more. We’re also committed to providing time for our people experiencing pregnancy loss or other hardships that could benefit from being with loved ones and finding the support they need.

Transpositive Inclusion Policy

All of our inclusion policies are built closely in partnership with community members. Our Transpositive Inclusion Policy begins with gender inclusion training for all Linktree employees. Our trans and gender diverse employees have access to a mental health support stipend, and for those on a gender affirmation journey, we provide both financial support and leave for your consultations and procedures.

Mental health and wellbeing support

In addition to our flex benefit that can be used on wellness perks like gym memberships or massages, we also provide access to tailored counseling through Mindfit and subscription to Calm. We understand that some days you just need to switch off, so we also offer 10 mental health days to help you reinvigorate your mind and get back on track.

Flexible and asynchronous workplace

We primarily operate out of Australia, London and the US, with offices in Melbourne, LA and SF. Given our team’s distribution across multiple time zones, we’ve embraced remote and flexible work from the start, valuing collaboration above all. So depending on team and location, Linkies work either fully remote or a flex hybrid approach. We’re piloting a new program called ‘Linkie Leaps’ where teams meet in-person for days of collaboration and team-bonding.

Our commitment to social impact

This commitment starts with the individual: we offer 20 hours of volunteering and mentorship leave for every team member to support causes they care about. We commit 1% of all revenue to support social good causes and initiatives. To date, we’ve gifted 5,500+ lifetime Pro plans to nonprofits incl. Greenpeace, Planned Parenthood, UN Refugee Agency and 1 Million Women.

A workplace that lets you know you belong

At Linktree, you’re part of an empathetic, vibrant and globally-minded culture where your voice always matters. As we scale, we meet challenges and grow together, connected by how much we care about the meaningful work we do. Through training, workshops, events, community, support and , we foster a culture that appreciates each human in it for exactly who they are.

How we make the magic happen

We all bring something different to the table (and we wouldn’t have it any other way). Here are the values that we operate with to find the right path forward together.

Defy the ordinary

Our individual roles are different, but we’re here to do the best work of our lives.

Act then adapt

We take big leaps forward through thoughtful risks. We jump in, make tracks and course-correct as we’re moving.

Own your part

If we see something that needs fixing, we speak up, fix it and follow through.

Let curiosity lead

We believe in the wide-eyed wonder that drives us to new discoveries. We never stop learning, so we never stop growing.

Pursue deliberate simplicity

We seek clarity in the complex.

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