Operations Lead

5 days ago

Melbourne Airport, Australia Australia Post Full time

Help us deliver like never before 
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.  

About the opportunity  

We’re on the lookout for an experienced Operations Lead to join our Melbourne Gateway Facility (MGF) team. This pivotal role sits within the heart of Australia Post’s operations and offers the opportunity to lead a dynamic team delivering high-performance results. As part of the Melbourne Gateway Facility, you'll play a key role in overseeing operations, managing large teams, and driving operational improvements as we continue to innovate and transform our network.

You’ll be part of a passionate team where change, customer service, and safety are at the core of everything we do. You’ll have the chance to support the Operations Manager in leading day and night shift operations, focusing on continuous improvement, automation, and efficiency across our network.

 

What you’ll deliver with us  

In this role, you will help ensure the efficient operation of the Melbourne Gateway Facility, with direct responsibility for driving performance, safety, and innovation. Working closely with the Operations Manager, you'll be accountable for the following key outcomes:

  • Leading multiple operational shifts to achieve service standards and performance targets, ensuring smooth parcel processing and delivery operations.
  • Overseeing staff allocation, operational performance, and managing resources effectively to meet the demands of both Express Post and International services.
  • Supporting the implementation of cost-saving initiatives, network innovation programs, and operational improvements.
  • Building a culture that promotes the One Team philosophy, focusing on customer service, safety, and the wellbeing of your team.

 

You’ll also   

  • Lead and develop your team, ensuring operational targets are met while fostering a positive and collaborative work environment.
  • Support and drive significant change management programs, including the adoption of Lean practices and innovation initiatives across the network.
  • Work closely with key stakeholders including HR, Finance, Safety, and Operations to ensure operational success and continuous improvement across shifts.
  • Work 6pm - 2am 

About you  

We are looking for a leader who thrives in a fast-paced environment, brings a proactive, solution-focused mindset, and has a passion for driving results. You will need to be someone who leads by example, embodies the One Australia Post culture, and is focused on delivering excellence across all operational aspects.

You’ll be the type of leader who:

  • Communicates clearly and engages others effectively to ensure everyone is aligned with the goals.
  • Drives safety, operational efficiency, and innovation within the team.
  • Leads with empathy and integrity, fostering a positive workplace culture.

You’ll also need   

  • Significant experience in operational leadership within large and complex environments, with a proven ability to manage teams and deliver operational excellence.
  • A strong understanding of industrial relations, HR, OH&S policies, and financial management.
  • Excellent communication and negotiation skills, with the ability to engage stakeholders and resolve conflicts.
  • Tertiary qualifications in business management or a related field (preferred but not essential).

How we’ll deliver for you

At Australia Post, we’re committed to providing a supportive, inclusive, and rewarding work environment where you’ll have the opportunity to grow and thrive. We offer:

  • A culture of continuous learning and development with opportunities to grow your career within Australia Post.
  • Competitive salary and benefits package.
  • A focus on work-life balance, with flexible working arrangements available to support your personal needs.

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au

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