Operations Lead
3 months ago
**Exciting opportunity for an experienced Operations specialist, to develop their skills and lead a team in a fast paced and supportive environment.**
**Your New Role Looks Like This**:
As the Operations Lead you will drive the delivery of Life & Super and Select Income Fund registry services within the Wealth and Capital Markets (W&CM) Platform. You will be responsible for the daily oversight of registry processing and partnering with management to ensure exceptional outcomes are delivered to Wealth & Capital Markets customers whilst also driving continuous improvement and re-engineering processes.
Key Responsibilities Include:
- Lead the delivery of operational services to drive execution against targets and objectives and ensure that SLAs/KPIs are achieved
- Manage and resolve issues and incidents impacting customers and prioritise timely resolution and minimise disruptions
- Maintain accurate resource planning and forecasting capabilities for the team
- Identify opportunities for process optimisation and drive continuous improvement to uplift the customer experience
- Maintain key metrics to ensure transparency and track progress
- Evaluate performance by analyzing and interpreting data and metrics
- Design, develop and review procedures and implement changes as needed
**About You**:
- Previous experience in a fast-paced Operations management role, ideally no less than 5 years
- Management experience in leading a medium sized team with the ability to coach, ensuring a high quality of performance in daily operations and regulatory reporting
- Experience in the planning and optimisation of back-office processing functions
- Demonstrate strong customer focus and ability in maintaining good internal and external relationships
- Solid understanding of the finance industry
- Ability to adpat quickly and effectively to new and challenging environments
- Previous complaint and incident management experience with the ability to prioritise timely resolutions and minimise disruptions
- Demonstrated experience in capability uplift management through the design and use of skills matrix’s
- Ability to problem solve and identify areas of continuous improvement
- Strong knowledge and understanding of workflow tools and operational excellence
- Knowledge of AML/KYC and FATCA requirements is desirable
**What’s on Offer**:
You will enjoy a range of great employee benefits and rewards including:
- Hybrid Working (3 days in the office)
- Competitive salary + bonus program
- Enjoy additional yearly Well-Being and Community leave days
- 14-week paid parental leave, with equal benefit for both parents PLUS our Bump to Baby
- Employee Referral Program
- Employee Assistance Program - support and assistance for you and your partner at those times in life when you need it most
- Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
- Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more
- Available access to LinkedIn Learning courses through our great Learning platform
**What Makes Us, Us**
We want to be the most trusted wellbeing company in Australia, and this means our focus on wellbeing starts with our people. We support our employees Real Wellbeing so that they can better support our members’ and customers’ wellbeing journey.
At Australian Unity We’re for real wellbeing. For us, real wellbeing means so much more than physical health. It’s about your standard of living, your personal relationships and being connected to your community. It’s about what you want to achieve in life, while having the security to get out and do what makes you happy.
We’re bold, warm and honest. We make a real difference to people’s wellbeing.
-
Operations Manager
3 weeks ago
Melbourne, Victoria, Australia Lead Group Full timeAbout the RoleLead Group is seeking an experienced Operations Manager to lead our manufacturing and procurement operations in a fast-paced workshop environment. As a key member of our team, you will be responsible for driving efficiency, improving current processes, and implementing new systems to enhance productivity and quality.Key...
-
Operations Director
2 weeks ago
Melbourne, Victoria, Australia Lead Group Full time{"title": "Operations Manager", "description": "Lead Group: Operations ManagerLead Group is seeking an experienced Operations Manager to oversee the manufacturing and procurement processes within a busy workshop environment.Key Responsibilities:Oversee day-to-day operations across manufacturing and procurement, ensuring smooth workflow and timely project...
-
Operations Director
1 week ago
Melbourne, Victoria, Australia Lead Group Full timeOperations ManagerLead Group is seeking an experienced Operations Manager to join our team in Wagga Wagga, NSW. As a key leadership role, you will oversee the manufacturing and procurement processes within a busy workshop environment.Key Responsibilities:Oversee day-to-day operations across manufacturing and procurement, ensuring smooth workflow and timely...
-
Operations Manager
4 weeks ago
Melbourne, Australia Lead Group Full timeLead Group has partnered with a leading manufacturer of agricultural and farming equipment in Wagga Wagga, NSW to find a fast thinking and experienced Operations Manager. This is a key leadership role that involves overseeing the manufacturing and procurement processes within a busy workshop environment. You will be responsible for driving efficiency,...
-
Operations Lead
5 months ago
Melbourne, Australia Talent Web Full timeAre you a meticulous and detail-oriented professional with a passion for driving operational excellence? We are seeking a skilled Billing Operation Lead to join our client. As a key member of our organization, you will play a crucial role in optimizing our billing processes and ensuring accurate and timely financial transactions. **Responsibilities**: -...
-
Operations Lead
2 weeks ago
Melbourne, Australia Australia Post Full time**Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...
-
Operations Lead
4 months ago
Melbourne, Australia Origin Energy Full timeNewly created opportunity within our Broadband team - Key role in facilitating a seamless business integration - Melbourne based **Delivering good energy starts from within** It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and...
-
Operations Lead
4 months ago
Melbourne Airport, Australia Australia Post Full timeGeneral informationPress space or enter keys to toggle section visibilityNameOperations LeadSite / LocationMelbourne Gateway FacilityRef #12348917Opening Date21-Aug-2023SuburbMelbourne AirportEntityAustralia PostWork TypePermanent Full TimeDescription & RequirementsPress space or enter keys to toggle section visibilityHelp us deliver like never...
-
Melbourne, Victoria, Australia Victorian Operations - Support & Greenfields Full timeAbout the RoleMetricon Homes, a leading new home builder, is seeking an experienced Estimator to join our Victorian Operations - Support & Greenfields team. As an Estimator, you will play a critical role in establishing retail prices, coordinating operational processes, and developing business requirements.Key ResponsibilitiesEstablish retail prices in...
-
Operations Lead
2 weeks ago
Melbourne, Victoria, Australia Western Health Full timeAbout the PositionThis is a permanent full-time role within Western Health, a leading healthcare provider in the western metropolitan region. The successful applicant will be responsible for supporting the implementation and operational management of Addiction Medicine and Integrated Care services.Key ResponsibilitiesOversee the Hamilton Centre Partner...
-
Melbourne, Victoria, Australia Victorian Operations - Support & Greenfields Full timeEstimator (Retail Systems) - Victorian OperationsMetricon Homes, a leading multi-award-winning new home builder, is seeking an experienced Estimator (Retail Systems) to join our Victorian Operations team. As a key member of our team, you will play a crucial role in establishing retail prices, coordinating operational processes, and developing business...
-
Melbourne, Victoria, Australia Victorian Operations - Support & Greenfields Full timeAbout the RoleThis is a highly rewarding but challenging position located within the Victorian Operations Retail Systems Estimating team. Reporting to the National Margin Manager, your responsibilities will include:Establishing retail prices in accordance with company margin and cost schedulesCoordinating and contributing to the operational and production...
-
Melbourne, Victoria, Australia Victorian Operations - Support & Greenfields Full timeAbout the RoleThis is a highly rewarding but challenging position located within the Victorian Operations Retail Systems Estimating team. Reporting to the National Margin Manager, your responsibilities will include:Establishing retail prices in accordance with company margin and cost schedulesCoordinating and contributing to the operational and production...
-
IT Infrastructure Operations Lead
4 months ago
Melbourne, Australia Bell People Consultants Full timeGlobal FMCG Manufacturing Organisation - IT Operations & Delivery Management - Melbourne CBD Location - Hybrid Role **About the Organisation** Operating as a rapidly growing and dynamic organisation that develops, manufacturers and markets and range of healthcare products for the healthcare industry worldwide, our client is now seeking an **IT...
-
Melbourne, Victoria, Australia Victorian Operations - Support & Greenfields Full timeEstimator (Retail Systems) - Victorian OperationsMetricon Homes, a leading multi-award-winning new home builder, is seeking an experienced Estimator (Retail Systems) to join our Victorian Operations team. As a key member of our Support & Greenfields team, you will play a critical role in delivering quality, service, and award-winning living solutions for...
-
Melbourne, Victoria, Australia Victorian Operations - Support & Greenfields Full timeEstimator (Retail Systems) - Victorian OperationsMetricon Homes, a leading multi-award-winning new home builder, is seeking an experienced Estimator (Retail Systems) to join our Victorian Operations team. As a key member of our Support & Greenfields team, you will play a crucial role in delivering quality, service, and award-winning living solutions for...
-
Operations Lead
5 months ago
Melbourne, Australia AGL Energy Full timeJoin the change. Together, we’ll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as...
-
Melbourne, Victoria, Australia Victorian Operations - Support & Greenfields Full timeEstimator (Retail Systems) - Victorian OperationsMetricon Homes, a leading multi-award-winning new home builder, is seeking an experienced Estimator (Retail Systems) to join our Victorian Operations team in Mount Waverley.About the RoleThis is a highly rewarding but challenging role that requires strong analytical and problem-solving skills. As an Estimator...
-
Melbourne, Victoria, Australia Victorian Operations - Support & Greenfields Full timeEstimator (Retail Systems) - Victorian OperationsMetricon Homes, a leading multi-award-winning new home builder, is seeking an experienced Estimator (Retail Systems) to join our Victorian Operations team. As a key member of our team, you will play a crucial role in delivering quality, service, and award-winning living solutions for Australian families.About...
-
Technical Operations Lead
1 week ago
Melbourne, Victoria, Australia Six Degrees Executive Full timeAbout the CompanyA leading consumer goods manufacturing business with a strong presence in Melbourne, serving large business customers and major retailers. With a history of significant growth over the last five years, the company has created opportunities for career advancement and expansion of roles, leading to the need for new positions like this...
