HRIS Process Support Consultant

3 months ago

Sydney, Australia UNSW Australia Full time

Why Your Role Matters

:
The HRIS Process Support Consultant is a subject matter expert in HR processes and the use of HR information systems (HRIS), primarily the PeopleSoft Human Capital Management solution (PIMs) and the PageUp recruitment system (UniHire), in the recruitment and administration of human resources at UNSW. They own and design the HR Systems operational procedures to ensure the delivery of customer service excellence in user support, training, learning solutions and management of HRIS changes. The HRIS Process Support Consultant ensures HR Systems have the optimal processes in place and provides vital cross functional team support, including being the backup for the HRIS SME and Business Analyst role.

The role of HRIS Process Support Consultant reports to the Head, HR Systems and has no direct reports.

Responsibilities Summary:

Ownership and maintenance of the Oracle Guided Learning (OGL) in system-support features in PiMS. Own and design HR Systems knowledge base system (e.g. HR Hub) to ensure the information on using PiMS system are current and easily accessible to UNSW stakeholders and end users. Provide subject matter expertise in HR business processes and the associated HRIS application functions, including talent management, core HR, time and attendance, payroll, administer training, security, and integrations to support the users and HR stakeholder groups. Identify and drive continuous improvement initiatives related to HR Systems support processes for the Peoplesoft HR/Payroll/Time & Labor (PIMS) modules and other HRIS. Design and manage the course curriculum, method of delivery, user material and data, learning outcomes and course evaluation questions for classroom training sessions. Ownership of the HR Systems’ service request management queue and provide second level support. Provide cross functional SME support for UniHire and PIMS doing system configuration and administration, UAT, and document review. Provide business change management, subject matter expertise (SME), and end user support, including training, to ensure business users can use the new or modified systems. Drive and manage change requests to HR Systems, dependencies, risks and issues and work with relevant stakeholders to ensure appropriate arrangements, mitigations and learning roadmaps are in place. Develop, coordinate, and execute user acceptance testing (UAT) to ensure HR systems changes/enhancements are appropriately tested and quality assured.

For more information regarding the responsibilities for this role, please refer to the Position Description at .

Skills and Experience Summary:

Significant experience in business process/functional analysis, business process mapping (BPM), design or support, or equivalent business experience. Previous experience as an HRIS Process SME and/or Training Officer in the implementation, upgrade and/or support of HR systems, including the PageUp and PeopleSoft HR/Payroll/Time & Labor applications, with working knowledge of HR, time & attendance, payroll, recruitment, and onboarding functions. Demonstrated experience in the development and roll out of training, including e-learning content and online learning management software. Experience with Oracle Guided Learning (OGL) is highly desirable. Proven ability and demonstrated experience using web content management tools. Demonstrated experience and thorough understanding of all aspects of the software development lifecycle (SDLC). Demonstrated experience in articulating technical information for end users in an easy-to-understand manner Highly developed oral and written communication skills with a high level of attention to detail for deliverables produced including demonstrated capacity to communicate clearly and confidently with a range of technical and non-technical stakeholders. Demonstrated experience in successfully supporting business change management. Tertiary qualifications in a relevant discipline with subsequent relevant experience or an equivalent level of knowledge gained through a combination of education, training and/or experience.

Benefits and Culture:  People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include: 

Career development opportunities  17% Superannuation contributions and additional leave loading payments  Additional 3 days of leave over Christmas period  Discounts and entitlements (retail, education, fitness)

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