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HRIS Process Support Specialist
2 months ago
The University of New South Wales is seeking an experienced HRIS Process Support Specialist to join our team. As a key member of our HR Systems team, you will be responsible for providing expert support and guidance on HR business processes and the associated HRIS application functions.
Key Responsibilities- Ownership and maintenance of the Oracle Guided Learning (OGL) in system-support features in PiMS.
- Design and manage the course curriculum, method of delivery, user material and data, learning outcomes and course evaluation questions for classroom training sessions.
- Provide subject matter expertise in HR business processes and the associated HRIS application functions, including talent management, core HR, time and attendance, payroll, administer training, security, and integrations to support the users and HR stakeholder groups.
- Identify and drive continuous improvement initiatives related to HR Systems support processes for the Peoplesoft HR/Payroll/Time & Labor (PIMS) modules and other HRIS.
- Ownership of the HR Systems' service request management queue and provide second level support.
- Provide cross functional SME support for UniHire and PIMS doing system configuration and administration, UAT, and document review.
- Provide business change management, subject matter expertise (SME), and end user support, including training, to ensure business users can use the new or modified systems.
- Drive and manage change requests to HR Systems, dependencies, risks and issues and work with relevant stakeholders to ensure appropriate arrangements, mitigations and learning roadmaps are in place.
- Develop, coordinate, and execute user acceptance testing (UAT) to ensure HR systems changes/enhancements are appropriately tested and quality assured.
- Significant experience in business process/functional analysis, business process mapping (BPM), design or support, or equivalent business experience.
- Previous experience as an HRIS Process SME and/or Training Officer in the implementation, upgrade and/or support of HR systems, including the PageUp and PeopleSoft HR/Payroll/Time & Labor applications, with working knowledge of HR, time & attendance, payroll, recruitment, and onboarding functions.
- Demonstrated experience in the development and roll out of training, including e-learning content and online learning management software. Experience with Oracle Guided Learning (OGL) is highly desirable.
- Proven ability and demonstrated experience using web content management tools.
- Demonstrated experience and thorough understanding of all aspects of the software development lifecycle (SDLC).
- Demonstrated experience in articulating technical information for end users in an easy-to-understand manner.
- Highly developed oral and written communication skills with a high level of attention to detail for deliverables produced including demonstrated capacity to communicate clearly and confidently with a range of technical and non-technical stakeholders.
- Demonstrated experience in successfully supporting business change management.
- Tertiary qualifications in a relevant discipline with subsequent relevant experience or an equivalent level of knowledge gained through a combination of education, training and/or experience.
- 17% Superannuation contributions and additional leave loading payments.
- Additional 3 days of leave over Christmas period.
- Discounts and entitlements (retail, education, fitness).
