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HRIS Process Support Specialist
2 months ago
The University of New South Wales is seeking an experienced HRIS Process Support Specialist to join our team. As a key member of our HR Systems team, you will be responsible for providing expert support and guidance on HR processes and systems, ensuring seamless delivery of customer service excellence.
Key Responsibilities- Design and maintain HR Systems operational procedures to ensure optimal processes and customer service excellence.
- Provide subject matter expertise in HR business processes and associated HRIS application functions, including talent management, core HR, time and attendance, payroll, and training.
- Identify and drive continuous improvement initiatives related to HR Systems support processes for the Peoplesoft HR/Payroll/Time & Labor (PIMS) modules and other HRIS.
- Develop and manage course curriculum, method of delivery, user material, and data for classroom training sessions.
- Own and manage the HR Systems' service request management queue and provide second-level support.
- Provide cross-functional SME support for Uni Hire and PIMS, including system configuration and administration, UAT, and document review.
- Drive and manage change requests to HR Systems, dependencies, risks, and issues, and work with relevant stakeholders to ensure appropriate arrangements, mitigations, and learning roadmaps are in place.
- Develop, coordinate, and execute user acceptance testing (UAT) to ensure HR systems changes/enhancements are appropriately tested and quality assured.
- Significant experience in business process/functional analysis, business process mapping (BPM), design or support, or equivalent business experience.
- Previous experience as an HRIS Process SME and/or Training Officer in the implementation, upgrade, and/or support of HR systems, including the Page Up and People Soft HR/Payroll/Time & Labor applications, with working knowledge of HR, time & attendance, payroll, recruitment, and onboarding functions.
- Demonstrated experience in the development and roll-out of training, including e-learning content and online learning management software.
- Experience with Oracle Guided Learning (OGL) is highly desirable.
- Proven ability and demonstrated experience using web content management tools.
- Demonstrated experience and thorough understanding of all aspects of the software development lifecycle (SDLC).
- Demonstrated experience in articulating technical information for end users in an easy-to-understand manner.
- Highly developed oral and written communication skills with a high level of attention to detail for deliverables produced.
- Demonstrated experience in successfully supporting business change management.
- Tertiary qualifications in a relevant discipline with subsequent relevant experience or an equivalent level of knowledge gained through a combination of education, training, and/or experience.
The University of New South Wales is a world-renowned institution that values diversity, equity, and inclusion. We offer a range of benefits, including 17% Superannuation contributions and additional leave loading payments, discounts and entitlements, and a supportive work environment.
