Customer Experience AI Sales Specialist, Google Cloud

1 month ago

Melbourne, Australia Google Full time

info_outline
XInfo At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google’s technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sydney NSW, Australia; Melbourne VIC, Australia.

At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google’s technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sydney NSW, Australia; Melbourne VIC, Australia.

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience in a sales role in the enterprise software, cloud, or AI space.
  • Experience engaging with, presenting to, and building relationships with executive leaders.
  • Experience identifying Contact Center as a Service (CCaaS) use cases to solve customer challenges or selling customer experience technology to clients.

Preferred qualifications:

  • Experience promoting the Contact Center AI (CCAI), Generative AI and AI technology stack.
  • Experience working with cross-functional teams, including Product, Field Sales, Customer Engineering, Solution Architects to build business cases for transformation and accompanying plans for implementation.
  • Experience working with and managing partners in implementation projects, including global system integrators, and packaged software vendors.
  • Experience with contact center technologies and platforms (e.g., Avaya, Genesys, Cisco, Mitel, Twilio, etc.).
  • Knowledge of regional, local, and industry data privacy and security rules and regulations.
  • Ability to engage and influence executive stakeholders as a business advisor and thought leaders in AI.

About the job

As a CCAI Sales Specialist, you will be responsible for growing the Contact Center AI (CCAI) and Contact Center as a Service (CCaaS) business by building and expanding relationships with new and existing customers. You will build relationships with both AI Sales Specialists (AISS), Cloud Field Sales Representatives (FSRs), Customer Engineers (CEs) as well as new and existing customers. You will develop relationships with external customer stakeholders, identifying innovative ways to multiply impact and the impact of the team. You will partner with internal Google Cloud sales teams to grow their Customer Experience businesses and drive overall value for Google Cloud sales cycles, including a combination of expansion agreements, as well as working with product teams to help customers build new products leveraging AI.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

  • Build and maintain executive relationships with customers as the Contact Center AI (CCAI) Subject Matter Expert, manage business cycles, identify suitable use cases for Google Cloud solutions, and influence the long-term strategic direction of accounts.    
  • Manage objectives and key results to deliver against quota and achieve or exceed strategic business and growth goals while accurately forecasting and reporting the state of the business for assigned territories.
  • Work with Google accounts and cross-functional teams (e.g., Customer Engineering, Marketing, Customer Success, Product, Engineering, and Channels) to develop go-to-market strategies, drive pipeline, and provide excellence prospect and customer experience.    
  • Assist customers in identifying CCAI (Contact Center AI) and AI/Generative AI use cases suitable for Google Cloud AI products and solutions, articulate key solution differentiators and the measurable business impact.

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