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Cloud Solutions Manager

2 months ago

Melbourne, Victoria, Australia Premier Cloud Inc. Full time
About the Role

We are seeking a highly motivated and experienced Customer Success Manager to join our team at Premier Cloud Inc. As a key member of our sales team, you will be responsible for driving customer success and growth through strategic account management, cross-selling, and up-selling of our Google Cloud solutions.

Key Responsibilities
  • Develop and maintain strong relationships with our existing customer base, identifying opportunities for growth and expansion.
  • Collaborate with our sales team to develop and execute sales strategies, resulting in increased revenue and customer satisfaction.
  • Provide exceptional customer service, ensuring timely and effective resolution of customer issues and concerns.
  • Stay up-to-date with the latest Google Cloud products and services, leveraging this knowledge to drive sales and customer success.
  • Work closely with our technical teams to ensure seamless delivery of customer solutions, meeting or exceeding customer expectations.
Requirements
  • Proven track record of success in sales and customer success roles, with a strong understanding of cloud-based solutions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify opportunities for growth and develop effective solutions.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining a high level of customer satisfaction.
  • Proficiency in CRM software, with experience using tools such as Salesforce.
What We Offer
  • Competitive salary and bonus structure, with opportunities for growth and advancement.
  • Comprehensive benefits package, including health, dental, and vision coverage.
  • Opportunities for professional development and training, including Google Cloud certifications.
  • A dynamic and supportive work environment, with a team of experienced professionals.
  • Flexible work arrangements, including remote work options.