Team Manager

4 weeks ago

Parramatta, Australia Westpac Group Full time

Team Manager, Card & Digital Fraud – REQ 54627 
 

  • Permanent full-time position 
  • Parramatta location 
  • Take your career up a notch 

How will I help? 

Our Card & Digital Fraud Operations team works to support Westpac Group customers that have experienced online fraud and/or scams. As a Team Manager, you will build a proud culture focused on people care and continuous improvement, driving service level adherence and compliance obligations. In your new role, you will lead a team of around 15 consultants who support customers through inbound and outbound calls, as well as online chat platforms. You will coach and support your team through their calls, as well as being responsible for their ongoing training and career development.  

This is a hybrid position based at our Parramatta office. You will have the opportunity to go through paid training with our consultants, to learn more about the business area and get a good grounding in Card & Digital Fraud Operations.  

To be successful in this role, you’ll be required to work on a rotating roster across our core hours Monday to Friday 8am – 8pm. Our operating hours are 24/7, so occasional after hours or work on weekends/public holidays will be required. 

What’s in it for me? 

You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled. 
 

What do I need? 

Our ideal candidate has previous leadership experience, a passion for helping people and an ability to motivate others. We’re keen to connect with candidates who have an agile approach and can support Team Members through some challenging calls. More specifically, we’re looking for: 

  • Previous leadership experience
  • Good understanding of business processes and support systems 
  • Excellent stakeholder management and relationship building skills 
  • Ability to use business metrics to manage operations and drive efficiency 
  • Contact centre experience desirable 

What’s it like to work there?   

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.    

 As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.  

We’ll empower you to shape your career path.  Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.   

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion. 

Hear from some of our people and their experiences working with us. 

How do I apply? 

Start here. Just click on the APPLY or APPLY NOW button. 

 At Westpac, we’re all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you’re interested in discussing workplace flexibility, please feel free to mention it in your application. 

We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au. 

 
Do you need reasonable adjustments during the recruitment process? 
 

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au 
 

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