Team Manager

8 months ago

Parramatta, Australia Gallagher Full time

About Us:
Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.

Overview:
Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way - values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

There are some great things happening at GB and, we want YOU to be a part of it all

As a Team Manager, you will lead a diverse team of Case Managers, both new and experienced to the NSW Workers Compensation Scheme, lending an opportunity to develop and grow your staff. Reporting into the Branch Manager, you will be supported by a dedicated leadership team and collaborate with specialist hubs including Technical Support, Mental Health, Injury Management and Return to Work.

This role provides a unique opportunity to provide specialist support and grow your career in an exciting direction, and lend your experience to build and grow the technical expertise, operations and processes across the function.

**Responsibilities**:

- Contribute to shaping our culture through high levels of people engagement, with a view to recognising the importance of diversity and increasing our people’s satisfaction levels and having pride in our goals;
- Monitor service performance by establishing clear goals and expectations, tracking progress against goals, ensuring timely feedback, appropriate support, addressing performance deficiencies promptly and recognising and rewarding exceptional performance;
- Lead and mentor your team and provide them with coaching, professional support to ensure they reach their full potential;
- Analyse team performance trends and projections, and implement remedial action to resolve issues where required;
- Promote a culture which ensure compliance to our business processes is adhered to;
- Identify areas of opportunity within your team and the business and take any action to improve outcomes for our customers and people.

Qualifications:

- Extensive experience in the workers compensation space, with strong leadership acumen;
- Exceptional time management and organisational skills;
- Effective coaching ability;
- Highly developed communication skills, with the ability to engage and influence at all levels of organisation;
- A strategic mindset and approach to work;
- A strong sense of team and collaboration;
- A resilient attitude.

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