Team Manager Retention

5 months ago

Parramatta, Australia AMP Limited Full time

If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking.

For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

**Help people create their tomorrow, while you create yours**

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

**How you’ll make an impact**

AMP Bank Lending and Everyday Banking Distribution is a division of AMP Bank who operates predominantly through a business-to-business model but also has a direct to consumer arm. Customers are primarily introduced through relationships with mortgage brokers for home lending via Aggregators (head groups), fixed income brokers for deposits and both dealer groups (Advice) and aggregators for Business Finance. The Team Manager Retention falls under the Lending and EDB Distribution business unit.

The purpose of this role is to lead the customer retention team of retention specialists, critical to AMP Banks home lending strategic deliverables.

You’ll make an impact by:

- Focus on portfolio profitable growth through the retention of customers in line with AMP pricing principles.
- Promoting and driving a clear sense of purpose and direction for the positioning and performance of the retention team
- Interpret market and internal data and develop and execute targeted proactive and reactive initiatives that deliver on AMP bank objectives in growing the lending portfolio through retention of existing customers.
- Drive a culture of accountability and delivery across the retention team to exceed customer expectations
- Leading by example, coaching and developing the retention team members to improve customer advocacy and longevity with AMP Bank

**What you will bring to the team**
- Demonstrated previous leadership experience in leading a team to achieve excellent results & best practice in a rapidly changing market.
- 2-5 years in financial services - with a strong background in managing teams in home lending and or/business finance market.
- Additional experience in customer service, Banking, Product or Financial Services Licensee or other experience in financial services including business and commercial lending considered is also advantageous.
- A strong people leader, with demonstrated experience to coach for high performance, influence and build capability across a phone based customer experience team in a fast paced environment
- Experience in development and delivery of proactive business plans with executional delivery through a direct to consumer model.
- Holding or working towards a tertiary or other industry related qualification preferred
- Credit experience and qualifications highly regarded

**You’ll thrive here if **

If you can adapt from BAU to the ambiguous with ease, you’ll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you’ll be expected to jump in and deliver across a variety of areas. Meaning, you’ll be closer to the action and executive decisions that influence where we go next.

If you’re someone that can hold their own, you’ll find AMP quite liberating.

**Why we think you’ll love working at AMP**

Doing what we’ve always done is not an option, so your clever ideas will get airtime here. You’ll be encouraged to speak up and try new things. If they don’t work, we move on - better for it.

We know there’s no one way of doing things. So, you won’t have to sacrifice who you are or how you work to fit in here. We’re inclusive and flexible in many of the ways you’d expect. And in some of the ways you wouldn’t. As long as your health and wellbeing come first - at home and at work.

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you’ll find moments to connect, feel valued and do meaningful work.

Whether it’s through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.

**We believe in the power of inclusion and diversity**

We’re dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the

  • Member Care Consultant

    5 months ago

    Parramatta, Australia TenacityCX Full time

    Kickstart your career in the health insurance industry - 4th & 11th Sept starts - Parramatta Location - brand new offices located opposite Parramatta station - $63,792 INCL Super + 9.5% loading, 3 months in office & then 50/50 blended WFH Tenacity CX have partnered with one of Australia’s largest not-for-profit health insurers and have an opportunity for...

  • Insurance Retention Specialist

    3 days ago

    Parramatta Park, Queensland, Australia Randstad Full time

    Company Overview:Randstad, a leading recruitment agency, is seeking a skilled Insurance Retention Specialist to join their team. Our client is Australia's largest not-for-profit private health insurance provider, dedicated to delivering high-quality services to their members.About the Role:This is a full-time permanent opportunity in a dynamic call centre...

  • Member Care Consultant

    1 month ago

    Parramatta, Australia HCF - Member Service Full time

    Parramatta, hybrid working available Permanent, full time role $61, 493 base salary + 9.5% shift loading + super The Role The Retention Customer Care Consultant is responsible for maximising outbound and inbound call opportunities to promote HCF Group products and services as they save existing HCF members who have indicated they wish to cancel and win...

  • High-Retention Accounting Professional

    2 weeks ago

    Parramatta Park, Queensland, Australia Lawson Elliott Full time

    About This OpportunityThis is a unique chance to join a well-respected boutique agency as an Assistant Manager in a high-retention office environment.Key ResponsibilitiesProvide excellent accounting and taxation advice to clients with varying levels of financial expertiseReview and prepare compliance documentation with attention to detailEffectively...

  • Strategic Accounting Leader for High-Retention Office

    2 weeks ago

    Parramatta Park, Queensland, Australia Lawson Elliott Full time

    About the RoleWe are seeking an exceptional Senior Accounting Manager to join our dynamic team at Lawson Elliott. As an Assistant Manager, you will be responsible for providing expert accounting and taxation advice to our diverse portfolio of clients, while also nurturing your own career through excellent learning opportunities.Key responsibilities include...

  • Senior Accounting Professional – High-Retention Office

    4 weeks ago

    Parramatta Park, Queensland, Australia Lawson Elliott Full time

    Job Summary:We are seeking a highly skilled and experienced Accounting Manager to join our team at Lawson Elliott. As an Assistant Manager, you will be responsible for providing exceptional accounting and taxation advice to our clients, as well as reviewing the work of junior staff.Key Responsibilities:Advising clients on advantageous tax and accounting...

  • Insurance Customer Service Representative

    4 days ago

    Parramatta Park, Queensland, Australia Randstad Full time

    About the OpportunityAre you passionate about delivering exceptional customer service and ensuring customer satisfaction? Do you have excellent communication skills and a passion for problem-solving? We are seeking an experienced Customer Service Representative to join our team in Parramatta CBD.Job Description:This is a permanent full-time opportunity,...

  • Gym Manager

    2 months ago

    Parramatta, Australia Strive Fitness Full time

    Strive Fitness Smart Gym 24/7, Australia’s most innovative fitness facility, is seeking an experienced and highly motivated **Club Manager **to lead our team in delivering exceptional service to our members. As we continue to expand, we’re looking for a leader who can manage operations, inspire staff, and drive business growth. **Role Overview**: As the...

  • Membership Manager

    5 months ago

    Parramatta, Australia Fitness First Full time

    **About Fitness First**: A globally recognised leader in the fitness sector, **Fitness First** currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with **Fitness First** is more than just a paying job. It's the start of a career...

  • Team Leader

    6 months ago

    Parramatta, Australia Aon Corporation Full time

    Posting Description: - Enjoy the benefits of a leading global firm, with a broad range of training and career development paths - Join a fast paced and varied Insurance Broking team who love to service Non-For-Profit clients and build relationships. - This is a hybrid role with the flexibility to work from home and from our Aon office in Paramatta,...

  • First Nations Engagement Manager

    3 months ago

    Parramatta, Australia Cater Care Australia Cater Care Services Full time

    **Introduction**: About the role This Identified leadership role is an integral part of Cater Care’s People & Culture team and is responsible for advocating and driving meaningful change for First Nations people across our business and in the communities in which we work. In partnership with our established Reconciliation Action Plan (RAP) Working Group,...

  • Insurance Retention Specialist

    3 hours ago

    Parramatta Park, Queensland, Australia Randstad Full time

    Unlock a Career in InsuranceAchieve success in a stable industry and make a difference to Australians.About the CompanyRandstad is proud to partner with Australia's largest not-for-profit private health insurance provider. With years of experience, they continue to deliver more benefits to their members, making healthcare understandable, affordable,...

  • Client Development Manager

    5 months ago

    Parramatta, Australia Cater Care Full time

    **Introduction**: We're on the lookout for a dynamic individual with an entrepreneurial spark to join us as a Client Development Manager for our innovative BuyLink supply-chain division. If you're a self-starter with a passion for driving business growth and making a difference, read on! **Description**: As a Client Development Manager, you'll have the...

  • Team Manager

    5 months ago

    Parramatta, Australia Gallagher Full time

    **About Us**: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Team Manager

    5 months ago

    Parramatta, Australia Westpac Group Full time

    **Team Manager - 46162** - **Full time | Permanent**: - **Parramatta Location** **How will I help?** We currently have an opportunity for Team Manager to join the Transaction Monitoring Investigations (TMI) located in Parramatta. This role exists to manage and lead a multi-brand team within AML/CTF and Sanctions Operations that deliver compliance and...

  • Team Manager

    7 months ago

    Parramatta, Australia Gallagher Full time

    About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Team Manager

    5 months ago

    Parramatta, Australia Westpac Group Full time

    **Team Manager, 48061 - Permanent Full-time opportunity - Parramatta Location Hybrid working model - currently 2 days in Parramatta office + WFH **How will I help?** We currently have an opportunity for Team Manager to join the Equipment Finance Operations team located in Parramatta. As a Team Manager you will play a pivotal role in managing performance...

  • Team Manager

    5 months ago

    Parramatta, Australia Westpac Full time

    **Team Manager - 48007** - **Full time | 12 months max term contract**: - **Parramatta Location **How will I help?** We currently have an opportunity for Team Manager to join the Transaction Monitoring Investigations (TMI) located in Parramatta. As a Team Manager you will play an integral role in the facilitation and development of a cohesive team...

  • Team Manager

    5 months ago

    Parramatta, Australia Gallagher Full time

    About Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...

  • Visual Merchandiser Manager Parramatta

    5 months ago

    Parramatta, Australia Vault Talent Partners Full time

    This global retailer is a big box leader in fashion, accessories & lifestyle! They deliver on providing the customer with an inspiring shopping experience, whilst remaining conscious of cost and sustainability solutions. This is a rare opportunity to join a growing big box fashion retailer as a **Visual Merchandiser Manager** in their ** Parramatta...