Team Manager, Quality Control

4 months ago

Parramatta, Australia Westpac Group Full time

Permanent role
- Role can be based in Sydney (Parramatta), Adelaide, Melbourne or Gold Coast
- Full-time role (Monday-Friday)

**How will I help?**

The Financial Crime Surveillance (FCS) team is part of Westpac’s Risk Division and is responsible for detecting, deterring and fighting financial crime. This role is part of the first line of defence for financial crime related risks such as anti-money laundering, sanctions, KYC and customer due diligence.

As the Team Manager, you’ll be responsible for overseeing a dedicated team and ensuring the highest standards of operational discipline and quality control. We are looking for someone with people leadership skills and a strong background in risk management and operational experience. This role offers the opportunity to shape team culture, drive performance, and set benchmarks for excellence.

Your key responsibilities will include:

- **Team Performance**: Drive team growth through objective setting, performance monitoring, coaching, and recruitment, while recognizing and rewarding customer-centric behaviour.
- **Operational Excellence**: Manage resources and operations, ensuring accurate forecasting, scheduling, and adherence to Active Operations Management principles.
- **Strengthen Stakeholder Relationships**: Build and maintain key internal and external partnerships, drive process improvements, and ensure effective incident management and service level agreements.
- **Ensure Compliance and Risk Management**:Oversee financial, regulatory, and compliance controls, maintain audit standards, and contribute to process improvements and risk management strategies.

**What’s in it for me?**
- **Flexible Work Schedule**: Monday to Friday with flexible start and finish times.
- **Hybrid Work Environment**: Start with full-time in-office work for the first couple of months, then transition to a hybrid working model (3 days in the office, 2 days working from home).
- **Career Growth**: Opportunity to work in a role that values leadership and operational excellence, with potential for further career advancement.
- **Dynamic Environment**: Engage in a challenging and rewarding role where your skills in leadership and risk management will make a significant impact.

You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Experience within banking or financial services.
- Proven ability to lead and manage teams, with a focus on developing talent and driving performance.
- Experience in managing operations and running an effective team.
- Experience and knowledge spanning AML/Counter Terrorism Finance and Sanctions Operations would be advantageous.
- Strong background in risk management and quality control processes would be highly regarded but not essential.

**What’s it like to work there?**

We are a collaborative team of passionate people with a shared vision to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, desire to grow or all the little perks in between. We’ll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.
Hear from some of our people and their experiences working with us.

**How do I apply?**

Start here. Just click on the **APPLY **or **APPLY NOW **button.

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