Solution Advisor Specialist

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Job Overview:  Provide solutions and services to support customer success across functional, technical and value disciplines.  Discover specific areas of prospect needs and demonstrate how SAP Concur can fill those needs. Deliver thought leadership and points of view to support business growth.

Interpersonal Skills:

• Engaging, confident, genuine
• Ability to build rapport and trust with prospects and customers
• Understands and is proficient in key communication skills, verbal and non-verbal
• Works within teams as a collaborator, influencer and supporter
• Active listener knows reversing, softening, mirroring.
• Understand different personality types and can engage accordingly

Responsibilities:

• Identify and solve business problems
• Advise and guide via experience and subject expertise
• Deliver compelling value propositions/economic cases.
• Collaborate with prospects and clients on avenues of improvement across the value pillars, Governance, Compliance, Experience, Optimisation.
• Prepare to deliver product demonstrations
• Identify prospect requirements, research their competitive strengths and weaknesses; reconfigure application and/or database as appropriate to best address prospect issues; ensure demonstrations are free of complications and maximize the usefulness of SAP Concur’s applications
• Strategize with sales team members to identify strategic approach most likely to persuade prospect to buy
• Maintain thorough knowledge of SAP Concur’s competitor’s products, company direction, financial stability, etc.; keep current with industry events, product offerings, etc.
• Formal mentor to other Solutions Consultants as requested, including having new SC’s shadow activities
• Regularly report on progress with each prospect via phone conferences, pipeline reports, etc.  
• Build and maintain thorough knowledge of all SAP Concur products, upgrades, upcoming revisions, functionality, etc.
• Provide thought leadership
• Participate in new product launches and provide input on prospect requirements/concerns to Product Marketing teams as requested
• Assist at events, user conferences, etc. as requested
• Operates under moderate supervision with reviews of work
• Be aware of, and comply with, all corporate policies

You might have:

Education, Experience & Training required:

• Bachelor degree in a related field (eg finance/business) or minimum 5+ years related experience in job function and/or industry.
• Finance skills and experience, spend processing, accounting
• 3+ years’ experience in a field relating to SAAS financial software.
• 3+ years’ experience as a Solution Advisor.
• Demonstrated experience in making formal presentations including ability to quickly redesign presentations and databases
• Understand selling systems and can practice withing them, eg Challenger, Sandler etc
• Excellent written and verbal communication skills
• Ability to pass a background check

Job Specific Specialized Knowledge & Skills:

• Uses professional concepts and company policies to solve a wide range of difficult problems in imaginative and practical ways
• Proficiency in digital tools that generate distributable content – eg videos etc
• Exercises judgment within generally defined practices and policies to select methods for obtaining solutions
• Receives no instruction on routine work and only general instruction on new assignments
• Interacts with prospects at all levels to educate and persuade
• Interacts with other SAP Concur employees at all levels
• Travels up to 20% of time

Critical Performance Competencies:

• Demonstrates different influence styles as appropriate to the situation while maintaining positive relationships
• Builds and maintains trusting relationships with associates and customers
• Effectively transfers thoughts and expresses ideas using speech, and listening skills to influences others and gain support
• Adjust to new, different, or changing requirements
• Listens with objectivity and checks for understanding
• Persists despite obstacles and opposition or setbacks
• Competitive, high achiever
• Holds self-accountable for results
• Conveys a sense of urgency and drives issues to closure

Value Competencies:

• Displays passion for & responsibility to the customer
• Hires, develops & rewards great people
• Displays leadership through innovation in everything you do
• Displays a passion for what you do and a drive to improve
• Displays a relentless commitment to win
• Displays personal & corporate integrity

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 408168  | Work Area: Presales  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.