Credit Specialist

2 months ago

Melbourne, Australia AGL Full time

Join the change. Together, we’ll make history.

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the role

An exciting opportunity has become available in the Credit & Affordability team as a Credit Specialist- Optimisation. As a Credit Specialist, you’ll be responsible for leading and supporting the delivery of Debt reduction outcomes through driving key initiatives across Credit & Affordability.

The team enable accelerated and structured delivery of improvements while building process improvement capabilities for members within Credit & Affordability. This drives a unique skillset that is paired with the strengths of test-trialing ideas (using campaigns) to create an experimental environment that aims to create a dynamic and creative element above out standard debt recovery functions/teams.

What you’ll be doing:

  • Delivering and proving uplift of collections outcomes via Campaign delivery, using a champion-challenger methodology

  • Providing advice to stakeholders and functional owners on improved ways of process improvement techniques

  • Effective stakeholder management (internal and external to Credit) to ensure outcomes in line with AGL and Credit & Affordability strategies including the root cause analysis and resolution of operational issues, incidents and trends, and identification and delivery of improvement opportunities

  • Actively participating in, and positively contributing to the output and outcomes focused on varying areas of the credit strategic landscape

  • Recommending and implementing strategies and initiatives, supported by insights, which consistently improve AGL's debt book, reputation and brand, and customer experience.

  • Providing advice to stakeholders and functional owners on improved ways of process improvement techniques

What you’ll bring:

  • SQL interpretation and development capabilities – Basic to Advanced level

  • Proven assertiveness, conflict resolution and negotiation skills

  • Self-managing, pro-active with the ability to manage streams of work end to end independently

  • Strong risk analysis skills leading to sound decision making

  • Strong presentation skills with clear concise communication

  • Experience in preparation of financial models and business cases desirable

  • Experience in credit risk and collections analytics desirable

  • SAP experience preferred

At AGL, we offer a wide range of benefits including:

  • Flexible working options including hybrid work.

  • Discounts on energy, telcos and solar plans.

  • Participate in Energise - our reward & recognition program.

  • Access 20 weeks of paid parental leave for the primary carer.

  • Access to an additional week of recharge leave per year.

  • Play an active role in our diversity & inclusion initiatives.

  • Novated leasing and Electric Vehicle subscriptions.

  • Access to study assistance, AGL’s share purchase plan and insurance deals.

*Benefits may change over time and vary based on role type and location

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.

Location:

Docklands VIC 3008

Job Family Group:

Business and Organization Analysis Management

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