Credit and Collections Specialist, Dodo

2 weeks ago

Melbourne, Australia VOCUS Full time

Hybrid Working - 2 days in the office, 3 days' work from home
- Flat structured team, supportive, high trust work environment
- Encouraged career development & progression opportunities

**About Us**

We empower our people to Do it. Own it. Love it and that’s why they choose to work for us. Here, it’s never just a job - We care about what we do and the impact we have, and that’s what connects us. Whoever you are, you'll fit right into our team of 1,400 different personalities. We’ll support you to be the best you can be here at Vocus and at home.

**What's the opportunity?**

***
Our Collections team is responsible for both Telco (Dodo and iPrimus) and Energy (Dodo Power & Gas) portfolios. We’re looking for a talented Credit specialist to join our Dodo Collections team on a 12-month fixed term basis. In this role you will be responsible for the delivering on our credit and collections strategy through efficient, scalable, and compliant operational processes.

***
We’re a small and nimble team, so you will be involved in both hands-on and strategic work. We need someone is inquisitive, is process oriented, enjoys problem solving and is always looking to deliver brilliant business and customer outcomes.

**What you’ll be doing day to day**
- Maintaining oversight of our credit rules and partnering with our frontline teams to consistently improve the quality of our customer base.
- Managing the daily collections activities of our team in Manila which includes and is not limited to, monitoring of service levels, collection rates, resources, team productivity and effectiveness of our collections strategy.
- Partnering with our hardship team to ensure customers receive the best advice and support for their specific situation, while ensuring 100% compliance with applicable regulation.
- Managing stakeholder relationships to escalate matters that impact credit and related activity, to align to key business objectives and importantly to improve the customer experience.
- Working diligently to ensure all processes are compliant to the relevant regulations.

**How you work**
- You are proactive and curious, interested in learning about new things and building strong relationships.
- You’re a problem solver and self-motivated to deliver your best work in a timely and effective way.
- You are focused on quality and have a passion for delivering consistently improving customer outcomes.
- You enjoy working in a dynamic yet supportive environment where people are encouraged to bring their whole selves to work and reach their full potential.

**What you will bring to the table**
- You’ll have experience working in relevant role in the utilities sector.
- Demonstrated ability in building, running, and monitoring an effective credit risk and collection management framework, with a strong understanding of financial hardship.
- Experienced in balancing financial and customer outcomes to deliver results.
- Be effective at engaging a diverse stakeholder group to drive outcomes.
- Ability to lead and motivate offshore phone-based credit / collections teams.
- Good communication, negotiation & relationship building skills.

Dodo is part of Vocus Group, which is Australia's and New Zealand's fastest-growing telecommunications & energy provider. We've grown through a combination of organic and strategic acquisitions since March 2008.

Our success and growth is attributed to our people, as part of the Vocus team you'll work with clever people who share common goals, trust each other and collaborate to deliver, people that are crazy about our customers and an environment where disruptive thinking is encouraged every day

**Vocus Vibes & Perks**

We offer
- Diverse and dynamic teams with a supportive culture.
- Comprehensive ongoing training, support, and development opportunities.
- Hybrid Working Environment - 2 days in the office, 3 days working from home.
- Health & Wellbeing - Support and initiatives.

***

**#LI-VOC**

**#LI-Hybrid

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