Energy Credit Specialist
5 months ago
Lead efficient and effective debt minimisation activities
- Hybrid working environment, min 2 days pw in the office
- Melbounre based
**Delivering good energy starts from within**
It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers - and for our people.
**About the role**:
As an Energy Credit Specialist, you’ll conduct respectful, efficient, and effective debt minimisation activities. Taking full responsibility for all issues that you come across (end-to-end) and ensuring that you achieve the best outcome for the customer and our business. You’ll also be the first line of defence in ensuring that our business meets its compliance and regulatory obligations under relevant bodies.
**Why this role matters**:
- Credit solution activities including but not limited to: de-energisation assessments & re-energisation enquires; payments and hardship; bankruptcy & insolvency; default disputes; credit complaints; collections case management. At a later stage this may include credit assessment and fraud / high risk assessment.
- As part of a highly effective autonomous team, you provide outrageously good service to particular customer groups and provide continuous feedback on opportunities and highlighting inefficiencies to improve the customer experience.
- Be curious, ask questions to explore and actively seek information to determine the best solution for the customer groups.
**What will you bring?**
- You’re a lateral thinker, thinking for yourself, the team, and the business, with a clear focus on delivering and improving the customer experience, demonstrating a real concern for the customer.
- Strong collaboration and teamwork skills including a demonstrated ability to actively listen, and problem solve.
- Ability to learn quickly and adapt to new tools and technologies.
**So, why join us?**
- 3 week training, ensuring you’ll be fully trained in every aspect of the customer experience
- Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers
- Hybrid working environment, opportunity to connect with your team in our CBD office while working from home a couple of days a week
- Competitive salary + annual performance bonus + performance based reviews
- Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible month-to-month plans and no lock-in contract.
- Free and confidential counselling for employees and family members.
- A great high energy team, that encourages interesting, rewarding, and engaging work
**Origin - Where good change happens**
At Origin, we’re powered by people who believe in creating change.
Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.
Please note unsolicited CVs from agencies will not be accepted.
**_Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future._
-
Credit Specialist
5 months ago
Melbourne, Australia Flo Energy Singapore Pte. Ltd. Full timeWe are looking for an experienced **Credit Specialist** to join our team Reporting to Head of Customer Operations, you will be the first point of contact for any credit queries, managing Flo's credit risks and optimising the accounts receivable process to improve cash flow and minimise bad debts. This role requires a strategic approach to financial...
-
Credit Functional Analyst
5 months ago
Melbourne, Australia AGL Energy Full timeJoin the change. Together, we’ll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as...
-
Credit Risk Lead
5 months ago
Melbourne, Australia AGL Energy Full timeJoin the change. Together, we’ll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as...
-
Credit Specialist
3 weeks ago
Melbourne, Victoria, Australia AGL Full timeTransforming the Future of EnergyAt AGL, we're redefining the way homes and businesses live and work across the country. As a Credit Specialist, you'll play a pivotal role in shaping our sustainable energy future. This is an exciting opportunity to join our Credit & Affordability team and drive debt reduction outcomes through innovative initiatives.About the...
-
Customer Relationship Executive
5 months ago
Melbourne, Australia Origin Energy Full time12 Month full-time opportunity - Excellent culture and environment - Melbourne based **Delivering good energy starts from within** It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for...
-
Credit Data Lead
6 months ago
Melbourne, Australia Origin Energy Full timeFull-time permanent opportunity - Career growth opportunity - Melbourne based **Delivering good energy starts from within** It’s an exciting time to join Origin. Creating a great place to work means together we’re powering a cleaner, smarter energy future. We’re always looking for better ways to deliver for our customers - and for our people. **The...
-
Credit Optimization Specialist
2 weeks ago
Melbourne, Victoria, Australia AGL Full timeTransforming the Future of EnergyAt AGL, we're redefining the way homes and businesses live and work across the country. As a key member of our Credit & Affordability team, you'll play a pivotal role in shaping our debt reduction strategies and driving collections performance.About the RoleWe're seeking a skilled Credit Specialist to lead and support the...
-
Credit Specialist
2 weeks ago
Melbourne, Victoria, Australia AGL Full timeAbout the RoleAGL is seeking a highly skilled Credit Specialist to join its Credit & Affordability team. As a Credit Specialist, you will be responsible for leading and supporting the delivery of debt reduction outcomes through driving key initiatives across Credit & Affordability.The team enables accelerated and structured delivery of improvements while...
-
Credit Specialist
2 weeks ago
Melbourne, Victoria, Australia AGL Full timeUnlock Your Potential in a Dynamic RoleAt AGL, we're redefining the energy landscape, and we're looking for a skilled Credit Specialist to join our team. As a key member of our Credit & Affordability business unit, you'll play a crucial role in managing exceptions and escalations in our complex collections portfolio.About the RoleAs a Credit Specialist,...
-
Wholesale Risk Lead
4 weeks ago
Melbourne, Victoria, Australia Energy Australia Full timeAbout UsWe are a leading energy provider in Australia, committed to accelerating the clean energy transformation for all. Our purpose is to lead and drive the transition to a net zero future, and we are proud of our role in shaping the energy landscape.Our TeamOur Wholesale Risk team provides technical and industry expertise for long-term scenario planning,...
-
Credit Management Specialist
1 week ago
Melbourne, Victoria, Australia AGL Full timeTransforming Energy FuturesAt AGL, we're redefining the energy landscape, and we're seeking a skilled Credit Specialist to join our team. As a key player in our Credit & Affordability business unit, you'll be responsible for managing complex issues and escalations related to customer indebtedness. Your expertise will help us minimize overdue accounts,...
-
Credit Portfolio Commercial Analyst
5 months ago
Melbourne, Australia Origin Energy Full timeLead the way in transforming our Retail business with data-driven insights - Join a dynamic, fast-growing area, making a real difference in the future of energy. - Permanent position | 2 days in office hybrid role | Melbourne CBD based **Delivering good energy starts from within** It’s an exciting time to join Origin. Creating a great place to work means...
-
Credit Specialist
3 weeks ago
Melbourne, Australia AGL Full timeJoin the change. Together, we’ll make history.As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as...
-
Credit Support Consultant
5 months ago
Melbourne, Australia Momentum Energy Full timeWhat you’ll do: You'll be part of Momentum Energy’s Credit Support team - a team that celebrates its achievements and its people. You’ll conduct respectful, efficient and effective debt minimisation activities. The key aspects of the role are: - Managing a portfolio of customers in a fast paced inbound and outbound environment - Engaging with...
-
Credit Specialist
2 weeks ago
Melbourne, Victoria, Australia AGL Full timeTransforming the Future of EnergyAt AGL, we're leading the charge towards a sustainable energy future. As a Credit Specialist, you'll play a vital role in driving debt reduction outcomes through innovative initiatives and process improvements.About the RoleThis exciting opportunity has arisen in our Credit & Affordability team. As a Credit Specialist, you'll...
-
Energy Forecasting Specialist
1 week ago
Melbourne, Victoria, Australia Energy Australia Full timeAbout UsGlobally, energy markets are transitioning to a net-zero future, and entities within these markets are transforming their business models to stay relevant, sustainable, and profitable. At Energy Australia, we're proud to lead and accelerate the clean energy transformation for all.The RoleAs an Energy Forecasting Specialist, you'll be part of our...
-
Credit Specialist
3 weeks ago
Melbourne, Australia AGL Full timeJoin the change. Together, we’ll make history.As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as...
-
Credit Specialist
2 weeks ago
Melbourne, Victoria, Australia AGL Full timeAbout the roleAGL is seeking a highly skilled Credit Specialist to join their Credit & Affordability business unit. As a Credit Specialist, you will be responsible for managing exceptions and escalations when dealing with complex collections activity. The successful candidate will possess strong analytical skills, a deep understanding of credit management...
-
Credit Portfolio Manager
1 week ago
Melbourne, Victoria, Australia AGL Full timeAbout the RoleDeliver Debt Reduction OutcomesAs a Credit Specialist in the Credit & Affordability team at AGL, you will lead and support the delivery of debt reduction outcomes through driving key initiatives across the Credit sector. This role requires a strong focus on delivering uplift of collections outcomes via campaign delivery using a...
-
Credit Management Expert
3 weeks ago
Melbourne, Victoria, Australia AGL Full timeTransforming the Energy LandscapeAt AGL, we're redefining the future of energy. As a Credit Specialist, you'll play a pivotal role in shaping our collections strategy, ensuring seamless interactions with customers and minimizing overdue accounts. Your expertise will be instrumental in navigating complex legal proceedings and developing strategic processes to...
