Energy Credit Specialist

6 months ago

Melbourne, Australia Origin Energy Full time

Lead efficient and effective debt minimisation activities
- Hybrid working environment, min 2 days pw in the office
- Melbounre based

**Delivering good energy starts from within**

It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers - and for our people.

**About the role**:
As an Energy Credit Specialist, you’ll conduct respectful, efficient, and effective debt minimisation activities. Taking full responsibility for all issues that you come across (end-to-end) and ensuring that you achieve the best outcome for the customer and our business. You’ll also be the first line of defence in ensuring that our business meets its compliance and regulatory obligations under relevant bodies.

**Why this role matters**:

- Credit solution activities including but not limited to: de-energisation assessments & re-energisation enquires; payments and hardship; bankruptcy & insolvency; default disputes; credit complaints; collections case management. At a later stage this may include credit assessment and fraud / high risk assessment.
- As part of a highly effective autonomous team, you provide outrageously good service to particular customer groups and provide continuous feedback on opportunities and highlighting inefficiencies to improve the customer experience.
- Be curious, ask questions to explore and actively seek information to determine the best solution for the customer groups.

**What will you bring?**
- You’re a lateral thinker, thinking for yourself, the team, and the business, with a clear focus on delivering and improving the customer experience, demonstrating a real concern for the customer.
- Strong collaboration and teamwork skills including a demonstrated ability to actively listen, and problem solve.
- Ability to learn quickly and adapt to new tools and technologies.

**So, why join us?**
- 3 week training, ensuring you’ll be fully trained in every aspect of the customer experience
- Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers
- Hybrid working environment, opportunity to connect with your team in our CBD office while working from home a couple of days a week
- Competitive salary + annual performance bonus + performance based reviews
- Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible month-to-month plans and no lock-in contract.
- Free and confidential counselling for employees and family members.
- A great high energy team, that encourages interesting, rewarding, and engaging work

**Origin - Where good change happens**

At Origin, we’re powered by people who believe in creating change.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

Please note unsolicited CVs from agencies will not be accepted.

**_Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future._

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