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Team Manager Partner Assist

2 months ago

Sydney, Australia Bendigo and Adelaide Bank Full time

Third Party Banking forms part of the Consumer Banking Division and currently delivers a third of the Group’s revenue. Our vision is to be a market leader in the third-party mortgages industry in customer and partner experience.

We want to increase our market share by competing on service and responsiveness, whilst increasing our contribution to group profit. We want our people, our customers, and our partners to be proud advocates of our business and the services we provide.

About the role

Due to the ongoing success of Third Party Banking, we have a new opportunity as Team Manager, Partner Assist. Reporting to the Senior Manager Parter Solutions, you will provide leadership and guidance to your team of Business Development Associates and provide effective support to Partners and Brokers to ensure the continued growth of the distribution capability.

You will get to:

  • Provide effective leadership, coaching and performance management to your team to create a culture of operational excellence and to ensure that service level agreements and business objective are met
  • Build and maintain productive relationships with internal and external stakeholders to drive high quality outcomes to the satisfaction of all stakeholders
  • Drive continuous improvement to uplift performance and support a strong risk and compliance environment

This opportunity will be based at one of our corporate offices ideally in Adelaide or Melbourne with an expectation you are in the office for at least 2 days per week.

To be successful you will have:

  • Demonstrated leadership capabilities including coaching, training, mentoring and empowering team members
  • Advanced communication skills with the ability build effective relationships with a range of stakeholders
  • Knowledge of mortgage processes and policies with understanding of RFSA/PFSB platforms
  • Experience and understanding Third Party Banking / Third Party Broking ideal but not mandatory
  • Excellent time management with the ability to prioritise workflows and meet deadlines
  • Proactive and innovative disposition with a focus on exceptional customer outcomes and continuous improvement

About Bendigo and Adelaide Bank

With over 7,000 employees, we are Australian’s most trusted retail bank, our purpose is – ‘to feed into the prosperity of our customers and communities, not off it’. We are one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at 

What we offer

  • As part of a national organisation, we can offer exciting opportunities within the broader Bendigo and Adelaide Bank Group
  • Great work life balance and staff benefits including discounts on bank products and services, share offers, flexible work options, paid parental leave, purchased leave options, wellness programs and excellent learning and development programs

At Bendigo and Adelaide Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

How to apply 

If you are interested in this opportunity, please apply online with your CV and cover letter. A position description is enclosed for this role  Team Manager Partner-Assist TPB PD.pdf

Applications close COB Thursday 21st November 2024.