Team Leader Self-insurance

4 weeks ago

Kelvin Grove, Australia Bolton Clarke Full time
Generous Salary Packaging up to $18550 Tax Free Full-time Brisbane Based Opportunity, Flexible working arrangement Work for Australia's largest NFP Aged Care provider

About Bolton Clarke                     
  
With RSL Care (QLD) and the RDNS (Victoria) at the heart of our DNA, Bolton Clarke has been at the forefront of healthcare and aged care services for more than 200 years. Bolton Clarke is Australia’s largest Independently owned, not for profit provider of independent living, health and wellbeing services. With over 16,000 team members across Australia, we have a passion for ensuring our customers live a life of fulfilment. We have an exceptional record in supporting active ageing, health, wellbeing and personal choice for our clients and residents across at home support, retirement living and residential services.

About the opportunity

At Bolton Clarke, “Always safe” is a foundational value.  In this position, you will support the team delivering workers’ compensation self-insurance services for our QLD sites and optimise systems, processes and governance to maintain recognition as a high performing self-insurer.

  
Your day-to-day responsibilities will include:

  • Lead and mentor a small team of claims advisors, ensuring optimal self-insurance team functioning and outcomes.
  • Act as a senior reviewer for QLD self-insurance claims.
  • Providing guidance and coaching to ensure accurate and timely processing of entitlements and effective claims management strategies.
  • Review and analyse data to inform continuous improvement initiatives and positively influence claims management strategies.
  • Build and maintain relationships with internal and external stakeholders to enhance self-insurance program efficiency and optimise injury management outcomes for our valued employees.
  • Conduct regular audits of claims processes, identifying positive performance and opportunities for streamlining and improvement.
  • Manage and engage with service providers to ensure effectiveness, efficiencies and optimal rehabilitation and return to work outcomes.
  • Assist with active management of claims (coverage during leave periods with potential for a small portfolio of cases)

 
We would love to hear from you if

You are a positive role model with a proactive approach for delivering exceptional customer service, with experience in leading a small to medium sized team and a sound understanding of Queensland workers compensation legislation and its application, ideally in a self-insurance environment.

  • Relevant qualifications in claims management, case management, allied health, leadership/management and/or extensive experience in this industry would be highly regarded.
  • Proven experience within the QLD workers’ compensation scheme (preferably with exposure to a self-insured environment), ideally with end-to-end management of statutory claims.
  • Strong leadership experience, including mentoring teams and managing complex claims.
  • Excellent interpersonal and communication skills, with the ability to build effective stakeholder relationships.
  • Proficiency in time management and handling multiple priorities in a large organization.

Our Benefits

Our culture is both supportive and collaborative where you can make your role your own. In return for your hard work, you will receive a generous salary package plus:  

  • Flexible work arrangements, mix of office and working from home
  • Salary packaging options and tax benefits of up to $15,900 plus added $2650 in entertainment per year available
  • Options for additional purchased leave
  • Mobile phone and laptop provided
  • A work culture that values you and invests in your career
  • Employee Assistance Program for staff and their families
  • Private health insurance discounts
  • Flight Centre Travel Club holiday deals

How to Apply
Please apply below with a resume and cover letter or direct on our careers site at www.boltonclarke.com.au/about-us/our-people/career-opportunities/
For further information or a copy of the Position Description please contact recruitment@boltonclarke.com.au

We will be assessing applications as they are received and interviewing shortlisted candidates as soon as possible.

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