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Loan Kit Operations Coordinator

2 months ago

Kelvin Grove, Queensland, Australia Medtronic Full time

Transform Your Career with Medtronic

At Medtronic, every day presents new opportunities to collaborate with diverse teams, explore innovative therapies, and witness the profound impact of our work on patients' lives.

Daily Responsibilities

Your role will encompass a variety of essential tasks, including:

  • Ensuring optimal inventory levels are sustained to meet the demands of surgical procedures, in collaboration with the Team Leader and Operations Manager.
  • Restocking consignment sets for surgeries to guarantee that all surgical requirements are fulfilled.
  • Maintaining effective communication and overseeing the management and scheduling of kit resources, enabling Loan Kit Technicians to efficiently pick, pack, and dispatch loan kits.
  • Playing a pivotal role that significantly influences the efficiency of the Loan Kits team, ensuring that our operations are executed with precision and accuracy.
  • Supporting our trauma business, which necessitates participation in a 24-hour on-call roster shared among team members, with potential overtime during peak periods.
  • Preparing bookings to manage instrument sets and inventory levels for kits dispatched to healthcare facilities.
  • Assisting with the packing and verification of sets as needed.
  • Supporting all Medtronic Set assets, both inventory and non-inventory, within the facility.
  • Developing a comprehensive understanding of products for effective planning and triage of sets.
  • Conducting quarterly stock assessments of all products within designated territories, adhering to established KPIs.
  • Coordinating with freight providers to ensure timely delivery of sets to meet surgical needs.
  • Adhering to Quality Management Systems (QMS) for the loaner site, in alignment with Medtronic's ISO13485 processes and published KPIs.
  • Complying with Medtronic's Quality, Finance, and Legal policies and procedures, and responding to both internal and external audits.
  • Observing all health and safety regulations, ensuring that actions do not compromise the well-being of others.

Required Qualifications:

  • Previous experience in a related field, with vocational or technical education and advanced certification preferred.

Preferred Qualifications:

  • Experience in Medical Loan Kits, demonstrating a strong record of meeting and exceeding objectives.
  • Proficiency in computerized order entry and inventory systems, with experience in SAP being advantageous.
  • Solid understanding of stock control systems.
  • Competence in computer applications, particularly the MS Office suite.
  • A customer-centric approach to service for both internal and external stakeholders.
  • Strong communication and interpersonal skills, essential for interacting with hospital sterilization departments, operating theatre staff, registrars, and surgeons.
  • Ability to thrive in a fast-paced and high-pressure environment.
  • Exceptional attention to detail and capability to manage high-volume inventory.
  • Proven leadership skills, self-motivation, and a commitment to team excellence.
  • Excellent interpersonal skills, characterized by diplomacy and a customer-oriented mindset.
  • Results-driven with a proactive attitude.
  • Ability to work independently while also being a collaborative team member.

Our Commitment to You:

At Medtronic, we value the contributions of our employees and strive to create a work environment that fosters personal satisfaction, security, and opportunities for advancement. We offer a comprehensive benefits package designed to support our employees at every stage of their careers and lives, including:

  • Access to a wide range of online health and wellness training resources, apps, and communities.
  • Investment in professional development and training for employees at all levels.
  • Employee Resource Groups (ERGs) that promote awareness and inclusion in the workplace.
  • Various insurance benefits, including life and disability coverage.
  • Generous employee referral programs, corporate discounts, leave benefits, and more.