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Team Leader Self-insurance Specialist

2 months ago

Kelvin Grove, Queensland, Australia Bolton Clarke Full time
About the Opportunity

Bolton Clarke is seeking an experienced Team Leader to join our Insurance team in Brisbane. As a key member of our team, you will be responsible for leading a small team of claims advisors and ensuring optimal self-insurance team functioning and outcomes.

Key Responsibilities
  • Lead and mentor a small team of claims advisors to achieve high performance and excellent customer service.
  • Act as a senior reviewer for QLD self-insurance claims, ensuring accurate and timely processing of entitlements and effective claims management strategies.
  • Provide guidance and coaching to ensure accurate and timely processing of entitlements and effective claims management strategies.
  • Review and analyse data to inform continuous improvement initiatives and positively influence claims management strategies.
  • Build and maintain relationships with internal and external stakeholders to enhance self-insurance program efficiency and optimise injury management outcomes for our valued employees.
  • Conduct regular audits of claims processes, identifying positive performance and opportunities for streamlining and improvement.
  • Manage and engage with service providers to ensure effectiveness, efficiencies and optimal rehabilitation and return to work outcomes.
Requirements
  • Relevant qualifications in claims management, case management, allied health, leadership/management and/or extensive experience in this industry would be highly regarded.
  • Proven experience within the QLD workers' compensation scheme (preferably with exposure to a self-insured environment), ideally with end-to-end management of statutory claims.
  • Strong leadership experience, including mentoring teams and managing complex claims.
  • Excellent interpersonal and communication skills, with the ability to build effective stakeholder relationships.
  • Proficiency in time management and handling multiple priorities in a large organization.
What We Offer
  • Flexible work arrangements, mix of office and working from home.
  • Salary packaging options and tax benefits of up to $15,900 plus added $2650 in entertainment per year available.
  • Options for additional purchased leave.
  • Mobile phone and laptop provided.
  • A work culture that values you and invests in your career.
  • Employee Assistance Program for staff and their families.
  • Private health insurance discounts.
  • Flight Centre Travel Club holiday deals.