Current jobs related to IS Service Desk Team Leader - Kelvin Grove, Queensland - Bolton Clarke

  • Customer Service Team Lead

    4 weeks ago

    Kelvin Grove, Queensland, Australia Woolworths Full time

    About UsMetro is a retail company that aims to deliver a shopping experience that satisfies a modern, on-the-go lifestyle. We understand that our customers are busy and need convenient access to fresh food and other essentials.Job SummaryWe are seeking an Assistant Customer Service Manager to join our team. As a key member of our store operations team, you...

  • Customer Service Team Lead

    2 weeks ago

    Kelvin Grove, Queensland, Australia Woolworths Full time

    About UsMetro is a retail company that offers a unique shopping experience to its customers. We provide a wide range of fresh food and retail products, and our goal is to make it quick and simple for our customers to eat well every day.Our ValuesWe value flexibility, inclusivity, and teamwork. We believe in creating a safe and inclusive environment for all...

  • Customer Service Team Lead

    4 weeks ago

    Kelvin Grove, Queensland, Australia Woolworths Full time

    About UsMetro is a leading retailer that offers a unique shopping experience, providing customers with fresh food and convenience solutions. Our goal is to deliver a seamless and enjoyable shopping experience, making it easy for customers to find what they need, when they need it.Job SummaryWe are seeking an experienced and customer-focused Assistant...

  • Customer Service Team Lead

    3 weeks ago

    Kelvin Grove, Queensland, Australia Woolworths Full time

    pbAboutUs/b/ppMetroisaretailcompanythataimstodeliverashoppingexperiencethatsatisfiesamodern,on-the-golifestyle.Weknowthatwhenyou'reontherun,it'shardtoeatwellallthetime.That'swhywe'vedevelopedasetofsmallstores,convenientlylocatedinyourdailygrind,whereyoucanpick-upsomethingnutritious,tastyandgoodvaluetoeatnowortomakelater./ppWemakeitquick,simpleandinspiringtoe...

  • Assistant Grocery Team Lead

    4 days ago

    Kelvin Grove, Queensland, Australia Woolworths Full time

    Retail Excellence in Fresh Food We're seeking a talented Assistant Grocery Manager to join our dynamic team at Woolworths. This rewarding role offers the opportunity to work in a fast-paced environment, leading a team that's passionate about delivering exceptional customer experiences. About the Role In this key position, you'll be responsible for driving...

  • Loan Kit Coordinator

    1 month ago

    Kelvin Grove, Queensland, Australia Medtronic Full time

    Join Medtronic's Team as a Loan Kit CoordinatorAt Medtronic, we're committed to improving the lives of patients around the world. As a Loan Kit Coordinator, you'll play a critical role in ensuring the efficient management of medical loan kits, supporting our trauma business and contributing to the success of our team.Key Responsibilities:Manage inventory...

  • Shift Manager

    1 month ago

    Kelvin Grove, Queensland, Australia Domino's Full time

    About the RoleWe're seeking a highly motivated and organized Shift Manager to join our team at Domino's. As a Shift Manager, you will be responsible for leading the store during a shift, ensuring excellent customer service, and maintaining a safe and efficient work environment.Key ResponsibilitiesCustomer Service: Provide exceptional customer service,...

  • Loan Kit Coordinator

    3 weeks ago

    Kelvin Grove, Queensland, Australia Medtronic Full time

    Careers That Change LivesAt Medtronic, no two days will be the same. In this role, you will have the opportunity to work with multiple teams, learn about breakthrough therapies, and see the impact they have on patients.A Day in The LifeResponsibilities may include:Maintaining agreed inventory levels to support all requirements for surgical procedures, in...

  • Early Childhood Educator

    4 weeks ago

    Kelvin Grove, Queensland, Australia C&K Childcare & Kindergarten Full time

    Make a Difference in the Lives of ChildrenC&K Childcare & Kindergarten is seeking a dedicated and passionate Educator to join our QUT Kelvin Grove team. As a key member of our team, you will play a vital role in creating a safe, supportive, and engaging learning environment for children, their families, and our wider community.About the RoleThis is an...

  • Store Consultant

    1 month ago

    Kelvin Grove, Queensland, Australia National Storage Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Store Consultant at our Kelvin Grove facility. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring a seamless experience for our customers.Key ResponsibilitiesProvide outstanding customer service...

  • Trade Counter Associate

    1 week ago

    Kelvin Grove, Queensland, Australia Reece Group Full time

    About the Role:This is an exciting opportunity to join Reece Plumbing as a Delivery Driver and Customer Service Specialist. As part of our dynamic team, you will be responsible for delivering products to customers, providing exceptional customer service, and contributing to the smooth operation of our warehouse and trade counter.Key Responsibilities:Deliver...

  • Pizza Delivery Expert

    4 weeks ago

    Kelvin Grove, Queensland, Australia Domino's Full time

    About Domino'sDomino's is a leading pizza delivery company in Australia and New Zealand, known for its fast, fun, and dynamic work environment.The Domino's DifferenceGenerous Discounts: Domino's team members enjoy in-store discounts, making it a great perk for those looking to save.Competitive Pay: We offer wages that are amongst the highest in the industry,...

  • Pizza Delivery Expert

    1 month ago

    Kelvin Grove, Queensland, Australia Domino's Full time

    About Domino'sDomino's is a leading pizza delivery company in Australia and New Zealand, known for its fast, fun, and dynamic work environment.The Domino's DifferenceGenerous Discounts: Domino's team members enjoy in-store discounts, making it a great perk for those looking to save.Competitive Pay: We offer wages that are amongst the highest in the industry,...

  • Trade Counter Associate

    1 month ago

    Kelvin Grove, Queensland, Australia Reece Group Full time

    About Reece PlumbingWe make connections.Reece Plumbing is built on supporting the trade, providing quality products and useful services that support the essential work that we do.About the RoleAs a key member of our Delivery Driver team, you'll divide your time between delivering products, providing customer service to plumbers and other tradespeople, and...

  • Plumbing Assistant

    1 week ago

    Kelvin Grove, Queensland, Australia Reece Group Full time

    The Reece Group is a leading international company that supplies plumbing and bathroom products to plumbers and customers. The company has several specialty businesses such as Irrigation, HVAC-R, Bathroom Life, Onsite, and Civil. In addition to its core business, Reece also operates refrigeration and air conditioning businesses Actrol and Metalflex. Our...

  • Talent Acquisition Specialist

    3 weeks ago

    Kelvin Grove, Queensland, Australia Bolton Clarke Full time

    About the OpportunityBolton Clarke is Australia's largest independent not-for-profit aged care provider, offering a range of services including at home support, retirement living, and residential aged care. We are seeking a skilled Talent Acquisition Specialist to join our team and help us achieve our mission of enabling, celebrating, and supporting older...

  • Trade Counter Specialist

    3 weeks ago

    Kelvin Grove, Queensland, Australia Reece Group Full time

    About the RoleAs a key member of the Reece Group team, you will play a vital role in supporting the plumbing industry by delivering products and providing exceptional customer service to plumbers and other tradespeople.Your Key ResponsibilitiesDeliver products to customers using a company vehicleUndertake pick, pack, and stock control activitiesProvide...

  • Talent Acquisition Specialist

    3 weeks ago

    Kelvin Grove, Queensland, Australia Bolton Clarke Full time

    About the OpportunityBolton Clarke is Australia's largest independent not-for-profit Aged Care provider, offering at home support, retirement living and residential aged care services.As a Talent Acquisition Partner, you will partner with our wonderful stakeholders and as a subject matter expert, work closely with each other to ensure a cohesive service and...

  • Senior Talent Acquisition Specialist

    4 days ago

    Kelvin Grove, Queensland, Australia Bolton Clarke Full time

    About the RoleBolton Clarke is Australia's largest independent not-for-profit aged care provider, offering at home support, retirement living and residential aged care services. We are seeking a skilled Talent Acquisition and Recruitment Specialist to join our team.You will partner with our wonderful stakeholders and as a subject matter expert, work closely...

  • Scientific Researcher

    6 days ago

    Kelvin Grove, Queensland, Australia Lifeblood Full time

    Unlock a Life-Giving CareerAt Lifeblood, we're committed to saving lives through our Red Cell Reference team. As a Red Cell Reference Scientist, you'll play a vital role in delivering high-quality services that support transfusion practice and clinical need.About the RoleWe're seeking a skilled Scientist to join our team. In this role, you'll provide...

IS Service Desk Team Leader

2 months ago

Kelvin Grove, Queensland, Australia Bolton Clarke Full time

About Bolton Clarke

Bolton Clarke is a leading provider of healthcare and aged care services, with a rich history spanning over 200 years. As a not-for-profit organization, we are committed to delivering high-quality services that prioritize the needs and well-being of our customers. With a strong focus on customer satisfaction, accountability, continuous improvement, and teamwork, we strive to create a supportive and collaborative work environment that fosters growth and development.

About the Opportunity

We are seeking an experienced IS Service Desk Team Leader to join our Brisbane-based team on a 12-month initial contract. As a key member of our IT team, you will play a critical role in ensuring the effective resolution and monitoring of 1st-level support requests and incidents within designated Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). Your leadership will be instrumental in driving service excellence, maximizing service availability, and continuously improving the level of services provided.

Key Responsibilities

  • Develop and Foster a Team Environment

Lead and motivate a high-performing team of IS Service Desk staff, promoting a culture of customer service excellence and continuous improvement.

Develop and Implement Request Processing and Resource Management Techniques

Design and implement efficient request processing and resource management techniques to ensure effective IS Service Desk staff coverage, meeting service levels and compliance requirements.

Manage Critical Service Incidents

Manage critical service incidents, focusing on customer communication, resolution activities, and escalations to ensure timely and effective resolution.

Act as Escalation Point

Act as an escalation point for unresolved or incomplete requests, engaging internal IS Level 2 & 3 support teams to ensure seamless resolution.

Report to Senior IS Managers

Provide regular reports to Senior IS managers on any issues that could significantly impact the delivery of IS systems and services to the business.

Develop and Improve the IS Service Catalogue

Develop, implement, and continuously improve the IS Service Catalogue, ensuring it accurately defines the services provided by IS and associated information (deliverables, approvals, request process, timeframe, and delivery).

Measure and Report on Service Delivery Performance Metrics

Measure and report on service delivery performance metrics as directed by the IS Service Delivery Manager, ensuring data-driven decision-making.

Follow and Recommend Process, Procedures, and Policies

Follow and recommend process, procedures, and policies that meet compliance/governance requirements and reflect best practice.

About You

We are seeking a highly motivated and experienced IT professional with a strong background in service desk management, IT support, and systems administration. Your sound understanding of service desk solutions, Microsoft end-user technology, and current mobile technologies will be essential in driving service excellence. As a strong communicator, you will be able to present to all levels of the business, and your willingness to adopt change and implement new initiatives will be critical in driving continuous improvement.

Our Benefits

  • Generous Salary Package

Enjoy a competitive salary package, including up to $18,550 per annum tax-free salary packaging.

Work-Life Balance

Enjoy a flexible work arrangement, with options for office and work-from-home flexibility.

Mobile Phone and Laptop Provided

Take advantage of a company-provided mobile phone and laptop, ensuring you stay connected and productive on-the-go.

Supportive Team Culture

Join a supportive and collaborative team culture that fosters growth, development, and work-life balance.

Employee Assistance Program

Access to an Employee Assistance Program, providing support for you and your family.

Employee Referral Program

Earn rewards through our Employee Referral Program, encouraging you to share our opportunities with friends and family.

Health Insurance Discounts

Enjoy discounts on health insurance with Medibank.

Discounts on Selected Car Dealerships

Take advantage of discounts on selected car dealerships.