Overnight Front Office Supervisor

1 month ago

Sydney, Australia The Star Entertainment Group Full time

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all. 

As an Overnight Front Office Supervisor at The Star Grand and residences, you will have the opportunity to be at the forefront of luxury hospitality, working alongside a dedicated team of professionals in our iconic and prestigious property.  You will play a crucial role in overseeing the Front Office Operations on the overnight shift.

This is a fantastic opportunity where you will build memorable connections with both our guests and the hotel team.

A few of your responsibilities:

  • Leading, motivating and engaging our Front Office Agents to continuously deliver five-star service
  • Ensure the professional and efficient operations of the Front Office team
  • Respond to guest feedback and implementing changes to prevent reoccurrence
  • Encourage a positive working relationship between departments and team

What we are looking for:

  • Previous duty manager/supervisory experience in hotel/hospitality environment is advantageous
  • Knowledge in Opera Property Management System (PMS) or similar
  • Ability to work independently and take actions on guest requests appropriately
  • Second language (e.g., Mandarin or Cantonese) is advantageous
  • Flexible availability to work night shifts from 11pm – 7:30am shift

About you:

As a seasoned expert in customer service and leadership, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you’re poised to excel in this role.

Your role will be pivotal in shaping the success of our hotel operations at the Star Sydney. Join us in making a difference.

 What can we offer you:

  • Complimentary meal on site every day including hot meals, sandwich bar and more
  • Uniform laundered and ready for you daily on property
  • Five weeks of paid Annual Leave for team members who meet the definition of shift worker
  • Discounted parking + other transport options
  • Up to 30% discounts across award winning restaurants and accommodation
  • Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
  • Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
  • Endless career growth and opportunities to learn and develop your career

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It's your time to SHINE

Click on the link below to make your next career move with The Star.

  • Overnight Front Office Supervisor

    2 months ago

    Sydney, Australia The Star Entertainment Group Full time

    For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and...

  • Front Office Supervisor

    6 months ago

    Sydney, Australia RAC Full time

    Front Office Supervisor As a Front Office Supervisor, you will play a crucial role in ensuring the smooth operation of our resort's front desk and guest services. You will be responsible for leading and supervising the front office team, overseeing daily operations, and providing exceptional service to our guests. This role is located at our Monkey Mia...

  • Front Office Supervisor

    1 month ago

    Sydney, Australia The Star Entertainment Group Full time

    For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and...

  • Front Office Supervisor

    6 months ago

    Sydney, Australia Marriott International Full time

    At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Front Office Supervisor because together, we are better. Start your career at Sheraton,...

  • Front Office Supervisor

    6 months ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24062411 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management At the heart of local communities, Sheraton brings people...

  • Front Office Supervisor

    6 months ago

    Sydney, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Front Office Supervisor

    6 months ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 23197056 **Job Category** Rooms & Guest Services Operations **Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Are you curious, outgoing and warm? Pier One Sydney...

  • Front Office Supervisor

    6 months ago

    Sydney, Australia RAC Full time

    Front Office Supervisor / Assistant FO Manager As a Front Office Supervisor / Assistant Front Office Manager you will be responsible for the Front Office at RAC Karri Valley Resort which is located in the South West region of WA, approximately 3.5 hours' drive from Perth and 15 minutes from Pemberton. The resort offers a range of accommodation to suit all...

  • Front Office Manager

    2 weeks ago

    Sydney, Australia Accor Apartments & Realty Full time

    The Sebel Quay West Suites Sydney, where chic style meets unmatched sophistication. Nestled in the historic Rocks district and just moments from Circular Quay, our hotel offers breathtaking views of the Sydney Opera House and Sydney Harbour Bridge. Our contemporary one - and two-bedroom apartments provide a luxurious retreat for our guests, while The...

  • Front Office Supervisor

    6 months ago

    Sydney, Australia The Star Entertainment Group Full time

    There has never been a better time to join The Star Sydney team within our Hotel Department! The Star Sydney have an amazing opportunity for an experienced leader to join our team as a Front Office Supervisor at The Darling Hotel. In this role, you will manage and support our Front Office team while overseeing the daily operations to ensure a worldclass...

  • Front Office Supervisor

    1 month ago

    Sydney, Australia The Star Entertainment Group Full time

    For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and...

  • Front Office Supervisor

    6 months ago

    Sydney, Australia Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Front Office Supervisor

    6 months ago

    Sydney, Australia Oaks Hotels Full time

    Job Description We are looking to appoint a Front Office Supervisor at our Oaks Sydney Goldsbrough Suites on a Full-Time basis. This is an exciting opportunity for an experienced customer service professional to join an amazing team with excellent benefits available.  About the role: Guide & support the team in providing outstanding guest...

  • Front Office Supervisor

    2 months ago

    Sydney, Australia The Star Entertainment Group Full time

    For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and...

  • Overnight Guest Service Officer

    6 months ago

    Sydney, Australia Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Overnight Hotel Operations Manager

    1 month ago

    Sydney, New South Wales, Australia Marriott Full time

    Hotel Operations Leadership OpportunityW Sydney is seeking a highly skilled and experienced Overnight Hotel Operations Manager to lead our overnight hotel operations and guest services team. Reporting to the Welcome Manager, this integral role provides a high level of service to guests' experience and presents an amazing opportunity to play a key role in the...

  • Duty Manager

    4 months ago

    Sydney, Australia Hyatt Full time

    Summary About Park Hyatt Sydney Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. About the Role Ensures that all Front...

  • Front Office Supervisor

    1 month ago

    Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time

    About Four Seasons Hotel Sydney: At Four Seasons Hotel Sydney, we believe in delivering exceptional guest experiences through our commitment to luxury with genuine heart. Our team members are passionate about creating memorable stays for our guests, and we're looking for a Front Office Supervisor to join our team. As a key member of our Rooms Division,...

  • Front Office Operations Supervisor

    1 month ago

    Sydney, New South Wales, Australia Marriott Full time

    Job Summary:The Front Office Manager Assistant is responsible for supporting the successful completion of daily shift requirements, ensuring guest and employee satisfaction, and achieving operating budgets. This role is a key member of the front office team, contributing to the delivery of exceptional guest experiences.Key Responsibilities:Supporting Front...

  • Front Office

    6 months ago

    Sydney, Australia IBIS BUDGET Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...