Manager, Intake And Early Resolutions

1 week ago

Melbourne, Victoria, Australia Department Of Health Full time

***:
The Manager, Intake and Early Resolutions, applies best practice dispute resolution principles to the effective management of complaints received about Victorian health service providers. This role leads a team tasked with the delivery of a dispute resolution service. Coaching of staff is integral to this role which remains hands-on and operates as an escalation point for more complex and sensitive matters.
The role works closely and collaboratively across the organisation in alignment with the Health Complaints Commissioner's strategic plan through forging effective partnerships and delivering timely and effective management of complaints.
Are you
- An experienced team leader or manager with a background in dispute resolution or complaint handling?
- A skilled, enthusiastic individual who will fit into a small statutory, regulatory environment?
- A team player who enjoys working collaboratively with others in the pursuit of team goals?

**Accountabilities**:

- Lead a team in providing a skilled, timely and effective dispute resolution service consistent with legislative requirements and organisational goals and values.
- Manage the allocation of resources within and the outputs required of the work area to achieve service delivery goals and expectations.
- Effectively supervise and provide leadership to a team of employees by:

- (a) Leading, coaching and supporting individuals to achieve their potential and contribution to organisational goals and outcomes
- (b) modelling behaviours integral to good people management and HCC values
- (c) where relevant, managing and monitoring specific improvement objectives in annual improvement plans relating to the area of responsibility
- (d) pro-actively building and maintaining positive relationships with peers and stakeholders across the organisation.
- Provide advice and coaching to others on dispute resolution strategies, tools and processes and making clear, timely and supportable recommendations and decisions.
- Identify and actively manage emerging, sensitive or complex issues and risks in accordance with relevant legislation and policies.
- Resolve complex operational problems and issues being experienced by team members.
- Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements.
- Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures.
- Demonstrate how the actions and outcomes of this role and work unit impact stakeholders and the HCC's ability to deliver and/or facilitate the delivery of effective services.

Mandatory Vaccination Policy

**HOW TO APPLY**:
For this position, you are not required to address each of the key selection criteria in a separate written document.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
For further information please visit the Department of Health

  • Intake And Resolution Officer

    6 days ago

    Melbourne, Victoria, Australia Department Of Families, Fairness And Housing Full time

    THE ROLEReporting to the Senior Intake and Resolution Officer, the Intake and Resolution Officer will receive written and verbal notifications and complaints about Victorian disability workers. The Intake and Resolution Officer will contribute to delivering end-to-end processes for receiving, assessing, conciliating/mediating and resolving complaints under...

  • Intake and Conflict Resolution Specialist

    7 days ago

    Melbourne, Victoria, Australia beBeeDispute Full time $65,154 - $95,441

    Job DescriptionWe are seeking an experienced professional to fill a crucial role as an Intake and Enquiries Officer in Early Intervention. The successful candidate will be responsible for supporting alternative dispute resolution processes and contributing to enhancements in healthcare delivery.Key Responsibilities:Deliver exceptional customer service skills...

  • Senior Dispute Resolution Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeLeadership Full time

    Job TitleDispute Resolution Team LeadLead a team of dispute resolution professionals to oversee complex disputes and ensure fair, timely, and effective resolution.Develop and implement proactive approaches to dispute resolution and conciliation.Supervise, coach, and develop team members to achieve high-quality service delivery.Oversee intake, assessment, and...

  • Dispute Resolution Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $120,000

    Job Opportunity:We are seeking a dynamic and experienced leader to lead our Dispute Resolution Team.About the Role:Provide strategic leadership to a team of dispute resolution professionals.Oversight of complex dispute management, promotion of best practices, and fostering a culture of collaboration and continuous improvement.Responsibilities:Develop and...

  • Effective Dispute Resolution Specialist

    7 days ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $125,000

    Dispute Resolution Team LeaderThe Victorian Workers Compensation division is seeking an experienced Team Leader to lead our Dispute Resolution Team.This pivotal role ensures fair, timely, and effective resolution of disputes between injured workers, employers, and insurers.Work collaboratively with the Group Manager to develop a pro-active approach to...

  • Senior Dispute Resolution Manager

    7 days ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $99,000 - $138,000

    Dispute Resolution Leadership Opportunity We are seeking a dynamic and experienced leader to oversee the Dispute Resolution Team within our Victorian Workers Compensation division. The ideal candidate will have a strong background in dispute resolution, case management, or legal services, with demonstrated experience in managing complex disputes.A proven...

  • Dispute Resolution Professional

    2 weeks ago

    Melbourne, Victoria, Australia beBeeResolution Full time $100,000 - $140,000

    ">Dispute Resolution LeadWe are seeking an experienced Dispute Resolution professional to lead our team and drive effective resolution of disputes between injured workers, employers, and insurers.","Collaborate with senior management to develop a proactive approach to dispute resolution and conciliation.Lead and manage a team of dispute resolution...

  • Senior Dispute Resolution Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeDispute Full time $118,144 - $142,170

    We are seeking a skilled Dispute Resolution Specialist to lead our dispute resolution team within the Victorian Workers Compensation division. This role is pivotal in ensuring fair, timely, and effective resolution of disputes between injured workers, employers, and insurers.Your Key Responsibilities:Collaborate with senior management to develop and...

  • Dispute Resolution Leader

    7 days ago

    Melbourne, Victoria, Australia beBeeDispute Full time $180,000 - $200,000

    We are seeking an experienced leader to oversee our dispute resolution process.Job OpportunityA leading organization is looking for a dynamic individual to lead its dispute resolution team, providing supervision, coaching and performance development.Key ResponsibilitiesCollaborate with the group manager to develop a proactive approach to dispute resolution...

  • Dispute Resolution Professional

    7 days ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $120,000

    Job Opportunity: Team LeaderWe are seeking an experienced leader to lead our dispute resolution team in Melbourne. You will be part of a diverse team making a positive impact on someone's life every day.You'll feel great satisfaction knowing your talent and hard work has a purpose. As part of our team, you will help ensure fair, timely, and effective...