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Senior Dispute Resolution Manager
2 weeks ago
Dispute Resolution Team Lead
Lead a team of dispute resolution professionals to oversee complex disputes and ensure fair, timely, and effective resolution.
- Develop and implement proactive approaches to dispute resolution and conciliation.
- Supervise, coach, and develop team members to achieve high-quality service delivery.
- Oversee intake, assessment, and resolution of disputes, ensuring compliance with relevant legislation and policy.
- Promote early resolution practices, including conciliation.
Confident leader with strong background in dispute resolution, case management, or legal services.
- Experience in managing complex disputes, preferably in Vic Workers Compensation or regulatory environment.
- Strong understanding of early resolution principles and Victorian Worker's Compensation legislation.
- Excellent communication, negotiation, and stakeholder engagement skills.
- Proven ability to lead teams in high-pressure environments with empathy and professionalism.
A vibrant and collaborative team culture, flexibility to work from home, corporate wellbeing program, access to discounts, comprehensive learning and development support, and more.
